Catherine Camu
Talent Acquisition - Quality Analyst
Caloocan
Summary
Results-oriented professional with expertise in client service, HR recruitment, quality analysis, escalation, and executive assistance. Strong team member known for building relationships and fostering partnerships. Demonstrated success in expanding businesses through effective communication and drive.
Overview
5
5
years of professional experience
Work History
Talent Acquisition - Quality Analyst
Accenture Inc.
01.2022 - Current
- Directly reporting client directors internationally
- Tools used are Greenhouse & Hire Right.
- Streamlined defect tracking process, ensuring timely resolution of issues and maintaining high customer satisfaction.
- Provided detailed reports on quality metrics to stakeholders, enabling informed decision-making regarding process improvements.
- Facilitates training for new hires access, assets and trainings.
HR Recruitment Specialist
Accenture Inc.
01.2021 - 01.2022
- Overview: Handling international delivery service company.
- Specialization in end to end recruitment process, which includes discovering, vetting, hiring, and ultimately onboarding qualified job candidates.
- Managed high-volume requisitions, ensuring timely and cost-effective placement of top talent.
Customer Escalation Service
Teleperformance PH
01.2020 - 01.2021
- Overview: Handling International Healthcare Account
- Enrollment assistance along with customer satisfaction is provided by offering expertise in medication dose, requests, plans, and order management.
- Fraud Resolutions and Back tracking records
Education
Bachelor of Science - Psychology
Our Lady of Fatima University
Quezon City, Metro Manila, Philippines 04.2001 -
High School Diploma -
Our Lady of Fatima University
Quezon City, Metro Manila, Philippines 04.2001 -
GED -
Bagumbong Elementary & High School
Caloocan City, Metro Manila, Philippines 04.2001 -
Skills
Proficient in ATS: Greenhouse Onboarding, Recruitment, and Hire Right
Proficient in Google products
Quality control management
Curriculum development
Facilitating team growth
Process enhancement
SOP documentation
Customer Service
Data analysis
Languages
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Talent Acquisition - Quality Analyst
Accenture Inc.
01.2022 - Current
HR Recruitment Specialist
Accenture Inc.
01.2021 - 01.2022
Customer Escalation Service
Teleperformance PH
01.2020 - 01.2021
Bachelor of Science - Psychology
Our Lady of Fatima University
04.2001 -
High School Diploma -
Our Lady of Fatima University
04.2001 -
GED -
Bagumbong Elementary & High School
04.2001 -