Summary
Overview
Work History
Education
Skills
Timeline
Generic
Catherine Bermijiso

Catherine Bermijiso

Bachelor Of Science In Hospitality Industry Management
Alcala

Summary

Dynamic professional with extensive experience as a Cashier Trainer at Jollibee Foods Corporation, excelling in cash handling and fostering team efficiency. Demonstrated success in enhancing customer satisfaction and sales through effective training and relationship building. Skilled in POS operations and client service, consistently achieving targets and driving sales growth.

Overview

11
11
years of professional experience

Work History

Sales Associate

Daiso Japan
08.2019 - 10.2021
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.

Cashier Trainer

Ace Hardware Philippines
01.2017 - 04.2019
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Enhanced shopping experience, provided product information and location assistance.
  • Used POS system to enter orders, process payments and issue receipts.

Cashier Trainer

Jollibee Foods Corporation
03.2011 - 09.2015
  • Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Encouraged open dialogue between trainers and trainees through regular check-ins and discussions about any difficulties faced during the learning process.
  • Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
  • Promoted a positive work environment by addressing cashier concerns and providing solutions to workplace challenges.
  • Operated POS system to complete cash, credit and check transactions.
  • Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
  • Provided ongoing mentorship and guidance for cashiers as they navigated day-to-day challenges in their roles, fostering a culture of continuous learning and improvement.
  • Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.
  • Established consistency in cashier operations by creating standardized procedures and guidelines for all staff members to follow.
  • Enhanced cashier efficiency by developing and implementing comprehensive training programs.
  • Evaluated employee performance, offering constructive feedback and recognizing top performers through regular assessments.
  • Managed break board to keep track of breaks for cashiers and front-end employees.
  • Collaborated with management to identify areas for improvement, leading to better-targeted training efforts.
  • Improved communication between cashiers and other departments, fostering a more cohesive store environment.
  • Communicated with customers and team members to solve problems.
  • Streamlined cashier onboarding process, resulting in reduced training time and faster integration into the team.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.

Education

BS In Hospitality Industry Management - Hospitality Industry Management

Cagayan State University
Tuguegarao City, Cagayan
03.2016

Skills

Cash Handling

Timeline

Sales Associate

Daiso Japan
08.2019 - 10.2021

Cashier Trainer

Ace Hardware Philippines
01.2017 - 04.2019

Cashier Trainer

Jollibee Foods Corporation
03.2011 - 09.2015

BS In Hospitality Industry Management - Hospitality Industry Management

Cagayan State University

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Catherine BermijisoBachelor Of Science In Hospitality Industry Management