Catherine B. Cadorna
Customer Service Representative And Virtual Assistant
Makati City,Metro Manila
Summary
Adaptable professional with 3+ years of experience working remotely and a proven knowledge of customer service. I have an excellent verbal and written skills. I'm an expert when it comes to problem solving, which is why I majored in Mathematics because I like challenges and enjoy problem solving. I am a team-player, a collaborator and committed into everything I do.
Overview
13
13
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Representative
Fusion BPO
Cebu City
11.2015 - 04.2016
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped customers booked tickets online
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
ESL Teacher
Target Global English Academy
Cebu City
06.2016 - 06.2017
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Improved students' confidence and English skills in speaking, reading, writing and listening
- Provided individual mentoring and special tutoring to struggling students.
Private English Tutor
Wei Li Wu
Makati City
10.2017 - 10.2018
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Drilled students on subject matter and used flashcards and writing techniques to improve recall.
- Conducted academic skill reviews and led workshops to develop writing skills and language comprehension.
- Developed student confidence though attentive instruction in English, applying positive reinforcement strategies.
Virtual Assistant and Customer Support
Acepace Co. Ltd
Makati City
05.2018 - 12.2020
- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Analyzed product ideas and searched for its keywords
- Sourced suppliers and created profit calculation
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Elementary -
Bulado Elementary School
Negros Oriental 06.2002 - 03.2007
High School -
Saint Francis College
Negros Oriental 06.2007 - 03.2011
Bachelor in Secondary Education - Mathematics -
University Of Cebu
Cebu City 06.2011 - 10.2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Speaking
Writing
Customer Support
Problem Solving
Timeline
Virtual Assistant and Customer Support
Acepace Co. Ltd
05.2018 - 12.2020
Private English Tutor
Wei Li Wu
10.2017 - 10.2018
ESL Teacher
Target Global English Academy
06.2016 - 06.2017
Customer Service Representative
Fusion BPO
11.2015 - 04.2016
Bachelor in Secondary Education - Mathematics -
University Of Cebu
06.2011 - 10.2015
High School -
Saint Francis College
06.2007 - 03.2011
Elementary -
Bulado Elementary School
06.2002 - 03.2007