Summary
Overview
Work History
Education
Work Availability
Skills
Timeline
Teacher
Catherine B. Cadorna

Catherine B. Cadorna

Customer Service Representative And Virtual Assistant
Makati City,Metro Manila

Summary

Adaptable professional with 3+ years of experience working remotely and a proven knowledge of customer service. I have an excellent verbal and written skills. I'm an expert when it comes to problem solving, which is why I majored in Mathematics because I like challenges and enjoy problem solving. I am a team-player, a collaborator and committed into everything I do.

Overview

13
13
years of post-secondary education
5
5
years of professional experience

Work History

Customer Service Representative

Fusion BPO
Cebu City
11.2015 - 04.2016
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Helped customers booked tickets online
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

ESL Teacher

Target Global English Academy
Cebu City
06.2016 - 06.2017
  • Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
  • Improved students' confidence and English skills in speaking, reading, writing and listening
  • Provided individual mentoring and special tutoring to struggling students.

Private English Tutor

Wei Li Wu
Makati City
10.2017 - 10.2018
  • Taught students study techniques and strategies for succeeding on grammar and composition tests.
  • Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
  • Drilled students on subject matter and used flashcards and writing techniques to improve recall.
  • Conducted academic skill reviews and led workshops to develop writing skills and language comprehension.
  • Developed student confidence though attentive instruction in English, applying positive reinforcement strategies.

Virtual Assistant and Customer Support

Acepace Co. Ltd
Makati City
05.2018 - 12.2020
  • Completed administrative tasks by performing business correspondence, transcription and data entry.
  • Analyzed product ideas and searched for its keywords
  • Sourced suppliers and created profit calculation
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

Elementary -

Bulado Elementary School
Negros Oriental
06.2002 - 03.2007

High School -

Saint Francis College
Negros Oriental
06.2007 - 03.2011

Bachelor in Secondary Education - Mathematics -

University Of Cebu
Cebu City
06.2011 - 10.2015

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Skills

Speaking

undefined

Timeline

Virtual Assistant and Customer Support

Acepace Co. Ltd
05.2018 - 12.2020

Private English Tutor

Wei Li Wu
10.2017 - 10.2018

ESL Teacher

Target Global English Academy
06.2016 - 06.2017

Customer Service Representative

Fusion BPO
11.2015 - 04.2016

Bachelor in Secondary Education - Mathematics -

University Of Cebu
06.2011 - 10.2015

High School -

Saint Francis College
06.2007 - 03.2011

Elementary -

Bulado Elementary School
06.2002 - 03.2007

Similar Profiles

CREATE PROFILE
Catherine B. CadornaCustomer Service Representative And Virtual Assistant