Summary
Overview
Work History
Education
Skills
Timeline
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Catalina Betonio

Catalina Betonio

Virtual Executive Assistant
Manila

Summary

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
2
2
years of post-secondary education

Work History

Virtual Executive Support

Accenture
Manila
10.2020 - Current
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Developed and maintained automated alert systems for important deadlines.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Chat Support Representative

Stellar Philippines
Manila
11.2016 - 10.2017
  • Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Helping customer to book their preferred flights and provide alternative options.
  • Giving alternative options and work around if there will be cancelled or delayed flights.
  • To make sure to value their time to answer their inquires or concern on a timely manner.

Customer Service Associate (AT&T Uverse)

IBEX GLOBAL
Pasig City
05.2013 - 05.2014
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed and actualized customer service initiatives to decrease wait times.

Customer Service Representative (AT&T Mobility)

STARTEK PHILIPPINES
Quezon City
05.2012 - 05.2013
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.

Education

Bachelor of Science - Business Teacher Education

Polytechnic University of The Philippines
Manila
06.2007 - 03.2009

Skills

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Timeline

Virtual Executive Support

Accenture
10.2020 - Current

Chat Support Representative

Stellar Philippines
11.2016 - 10.2017

Customer Service Associate (AT&T Uverse)

IBEX GLOBAL
05.2013 - 05.2014

Customer Service Representative (AT&T Mobility)

STARTEK PHILIPPINES
05.2012 - 05.2013

Bachelor of Science - Business Teacher Education

Polytechnic University of The Philippines
06.2007 - 03.2009

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Catalina BetonioVirtual Executive Assistant