Ma Charlotte Angela Castillo
San Pablo City,LAG
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
TECHNICAL SUPPORT REPRESENTATIVE
SITEL PHILIPPINES CORPORATION
02.2022 - 09.2022
- Answering customer questions to learn about their situation
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
- Speaking to customers to quickly get to the root of their problem
- Providing timely and accurate customer feedback
- Talking customers through a series of actions to resolve a problem
- Following up with clients to ensure the problem is resolved
- Replacing or repairing the necessary parts
- Logging information about the correspondence into the company's system to keep a record of actions
- Maintaining composure and a positive attitude during difficult situations
- Knowing when it's time to pass the customer to a supervisor, repair expert, or another appropriate team member for further assistance
TRAVEL CONSULTANT/RESERVATION OFFICER
TOBITH TRAVEL AND TOURS
09.2022 - 08.2024
- Assessing customer needs and making suitable vacation package recommendations
- Organizing the trip from beginning to end by purchasing tickets and hotels
- Collect deposits and balances
- Keep financial statements and documents
- Reach the revenues and profit targets
GENERAL MANAGER
SATA B TRAVEL AND TOURS
08.2024 - 01.2025
- Training and supervising travel agents
- Developing and marketing strategies
- Ensuring excellent customer service
- Performance evaluation and staff development
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Education
No Degree - Business Administration
Universidad Abierta Interamericana
Buenos Aires, Argentina 08.2021 - 12.2021
High School Diploma -
Escuela Educacion N*6, Hipolito Yrigoyen
Buenos Aires, Argentina 03.2019 - 12.2020
Skills
- Advertising and marketing
- Sales
- Safety assurance
- Budget coordination
- Recruitment
- Workflow planning
- Strategy
- Motivation
- Time management
- Supervision and training
- Organizational development
- Customer experiences
- Business development
- Training and coaching
- Goal setting
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offStock Options / Equity / Profit SharingQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Languages
English
Native language
Spanish
Intermediate (B1)
B1
Timeline
GENERAL MANAGER
SATA B TRAVEL AND TOURS
08.2024 - 01.2025
TRAVEL CONSULTANT/RESERVATION OFFICER
TOBITH TRAVEL AND TOURS
09.2022 - 08.2024
TECHNICAL SUPPORT REPRESENTATIVE
SITEL PHILIPPINES CORPORATION
02.2022 - 09.2022
No Degree - Business Administration
Universidad Abierta Interamericana
08.2021 - 12.2021
High School Diploma -
Escuela Educacion N*6, Hipolito Yrigoyen
03.2019 - 12.2020
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