Catering Worker
mark and matt catering services
Masbate city
2026.04 - 2026.04
- Maintained an outstanding, reliable and trustworthy team member when left to complete jobs independently.
- Greeted customers and offered immediate assistance.
Cassandra S. Ortega
City of Masbate,philippines/bicol region
Summary
Motivated hospitality professional with hands-on experience in the hotel industry. Skilled in project management and team leadership, delivering quality guest service and meeting client requirements. Committed to enhancing service standards and contributing to operational success.
Work History
On-The-Job training program
Cherish Hotel
Masbate city
2025.12 - 2026.03
- we are assigned to every areas of the establishment such as the waiter area,housekeeping department,front office department,bar area,dishwasing area and sanitation department.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Picked up additional tasks to aid team success.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Warmly greeted customers to build rapport and create welcoming atmosphere.
- Delivered exceptional customer service, promptly responding to requests and maintaining high satisfaction levels.
- Remained composed during periods of high volume to preserve hospitable experience for guests.
- Farewelled customers in polite, professional manner, maintaining positive impressions.
- Collaborated with the management team to organise special events, ensuring guest satisfaction and event success.
Education
Bachelor of Science - Hospitality Management
Liceo de Masbate
Masbate City2023-01
Secondary -
Tanque National High School
2020-01
Primary -
Tanque Elementary School
Tanque, Pio V. Corpuz,Masbate2016-01
Skills
- Communication Skills
- Effective communication
- Relationship building
- Active listening
- Sanitation standards
- Time Management
- Multitasking
- Attention to Detail
- Problem-Solving
- Critical Thinking
- Adaptability
- Willingness to Learn
- Teamwork
- Collaboration
- Calm under pressure
- Commitment to excellence
Language
English
Tagalog
Bisaya
References
Cassandra Ortega, cassandra24ortega@gmail.com, 09816624451, Brgy. Espinosa, Masbate, 2003-10-24, 22, Female, Roman Catholic, Single, Filipino, 52, 154, Daisy Ortega, Jhony Ortega
Personal Information
- Age: 22
- Height: 158
- Weight: 54
- Citizenship: Filipino
- Father's Name: Jhony Ortega
- Mother's Name: Daisy Ortega
watching tv
- i like to watch series, k dramas and movies.
Timeline
Catering Worker
mark and matt catering services
2026.04 - 2026.04
On-The-Job training program
Cherish Hotel
2025.12 - 2026.03
Bachelor of Science - Hospitality Management
Liceo de Masbate
Secondary -
Tanque National High School
Primary -
Tanque Elementary School