Casie Kate Eugenio
Dasmarinas, Province Of Cavite,CAV
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 8 years of experience providing quality administrative support to clients.
Overview
10
10
years of professional experience
Work History
Virtual Assistant / Chargeback Specialist
OneUp Trader, LLC
02.2017 - 07.2024
- Conferred with customers by telephone, chat or email to provide information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Completed business correspondence, transcription, and data entry.
- Managed CRM input, exports and clean up.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
Phone Consultant
First Online Solutions
06.2016 - 09.2016
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Proactively managed client correspondence and recorded tracking and communications.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Serviced existing accounts on regular basis to maximize revenue.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Set up appointments with potential and current customers to promote new products and services.
- Connected customers with services based on individual needs and vendor capabilities.
Customer Service Representative
Concentrix
02.2014 - 06.2016
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Arts - Psychology
National College of Science And Technology
Dasmarinas, Province Of Cavite, Philippines03.2014
Skills
- Customer Support
- Invoicing and Billing
- Video Editing
- Calendar Management
- Data entry proficiency
- Technical aptitude
- Attention to Detail
- Organizational Skills
- CRM Software
- Product Knowledge
- Conflict Resolution
- Call Management
Awards
- Accomplished customer service professional with expertise in handling inquiries and managing disputes through multiple channels.
- Proven success in minimizing Chargeback losses and leading top-performing teams.
- Adept at upselling products and meeting customer needs with a blend of technical acumen and sales achievements.
Timeline
Virtual Assistant / Chargeback Specialist
OneUp Trader, LLC
02.2017 - 07.2024
Phone Consultant
First Online Solutions
06.2016 - 09.2016
Customer Service Representative
Concentrix
02.2014 - 06.2016
Bachelor of Arts - Psychology
National College of Science And Technology
Similar Profiles
Lavona DennisLavona Dennis
Product Research Analyst at OneUp ServicesProduct Research Analyst at OneUp Services
Tristan WorkmanTristan Workman
Setter/Closer at OneUp ServicesSetter/Closer at OneUp Services
Glenn McBethGlenn McBeth
Sales Associate/Onboarding Specialist at Ninja Trader LLCSales Associate/Onboarding Specialist at Ninja Trader LLC