Performing Arts, Music, Reading, Watching Series & Movies
Caryl Jean Igaran
Guest Service Associate
Cagayan De Oro City
Summary
Dependable and devoted Guest / Customer Service Associate with over 8 years of experience. Keen to support the company with excellent organizational, verbal and non-verbal communication skills. Has strong knowledge and experience in driving customer loyalty and building strong linkages with existing and repeat customers and clients. To seek and maintain full-time / part time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
Hotel Butler
Cebu Parklane International Hotel
Cebu City
11.2019 - 06.2023
- Delivered an excellent first impression of hotel by greeting VIP guests in a warm and friendly manner when entering the hotel.
- Assisted VIP guests in the planning and booking of activities required during hotel stays, such as travel and restaurants.
- Provided one to one butler service to the principle which required full attention at all times.
- Maintained an extensive knowledge of stocked wines within cellars to recommend wine pairings with food.
- Updated kitchen, bar and other departments on guests allergies, preferences and dislikes.
- Managed the serving of welcome drinks and escorting VIP guests to their assigned rooms.
Guest Service Associate
Cebu Parklane International Hotel
Cebu City
01.2017 - 11.2019
- Checked customers in and out promptly and politely, handling payments and processing satisfaction surveys.
- Maintained a well-groomed, professional appearance, meeting hotel brand values and consistently delivering positive first impressions.
- Coordinated welcome gifts and special room amenity requests, ensuring customers received exact experience requirements.
- Collaborated effectively with front-of-house teams to deliver efficient hospitality services for maximised customer satisfaction.
- Greeted hotel guests with warmth and professionalism, providing exceptional first impressions for positive hospitality experiences.
- Managed customer reservations, seeking best-possible prices to maintain excellent customer satisfaction levels.
Telephone Operator
Cebu Parklane International Hotel
Cebu City
05.2016 - 01.2017
- Kept up to date on company news, product specifications and current promotions to accurately inform customers and address queries.
- Processed and forwarded incoming faxes and emails to appropriate recipients.
- Built good rapport with customers quickly to foster strong brand reputation.
- Contributed suggestions and new ideas to continually improve services and procedures.
- Completed general administrative work such as filing and data entry.
- Addressed complaints, questions and information requests, finding resolutions or escalating to supervisor as required.
- Operated switchboard and routed incoming calls to appropriate departments.
Head Receptionist
Liv Super Club
Mandaue City
05.2015 - 01.2016
- Provided guests with warm and friendly greeting using exceptional rapport building skills.
- Delivered customer service training for reception staff.
- Organised food and refreshments for clients meetings and staff training days.
- Implemented and maintained set standards within front desk and acted as brand ambassador.
- Organised and updated weekly schedules and monthly calendar obligations for various levels of management and junior staff.
- Welcomed VIP and VVIP guests and clients in friendly, positive manner.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
Intern Trainee
Radisson Blu Hotel Cebu
Cebu City
10.2014 - 04.2015
Intern Trainee (F&B Services and Production)
Spaghetti Factory Ayala Cebu
Cebu City
10.2013 - 01.2014
Education
Associate Degree - Hotel & Restaurant Services I & II
Banilad Center For Professional Development, City Hotel & Restaurant Services
Cebu City 06.2013 - 05.2015
Bachelor of Science - Technology Communication Management
University of Science & Technology of Southern Philippines
Cagayan De Oro 06.2010 - 05.2012
Skills
Fast LearnerLeadership SkillsExcellent Communication SkillsCustomer Service Skills
Written Communication
Speech recognition
Speech clarity
Interpersonal awareness
Accomplishments
Cebu Goes Culinary 2014 by Hotel, Resort, Restaurant Association of Cebu, Inc. (HRRACI), Cebu City
Certification
Front Office NCII
Interests
Timeline
Hotel Butler
Cebu Parklane International Hotel
11.2019 - 06.2023
Guest Service Associate
Cebu Parklane International Hotel
01.2017 - 11.2019
Telephone Operator
Cebu Parklane International Hotel
05.2016 - 01.2017
Head Receptionist
Liv Super Club
05.2015 - 01.2016
Intern Trainee
Radisson Blu Hotel Cebu
10.2014 - 04.2015
Intern Trainee (F&B Services and Production)
Spaghetti Factory Ayala Cebu
10.2013 - 01.2014
Associate Degree - Hotel & Restaurant Services I & II
Banilad Center For Professional Development, City Hotel & Restaurant Services
06.2013 - 05.2015
Bachelor of Science - Technology Communication Management
University of Science & Technology of Southern Philippines
06.2010 - 05.2012