Caryl Dela Cruz

• CV screenings are completed within 2 weeks of a candidate's application date
• All candidates and hiring teams receive correct interview details
• Assigned open requisition is kept updated and daily and weekly reports are consistently shared with the hiring team
• Proactive communication with hiring teams regarding alignment, updates, and challenges
• Results are communicated to the candidates in a timely manner
• All Greenhouse email and calendar templates are updated to increase scheduling efficiency and align with Sendle tone of voice
• Greenhouse interview guides for open roles are kept up to date
• Offer recommendations are sent to Zigzag with complete and accurate details
• New hires are correctly hired on Sapling and welcome emails, GSuite credentials sent before start date
• Access requests are sent to IT and Support teams through the #people-and-culture-on-and-offboarding channel on Slack for Perform the duties outlined from the job description
• Fulfill any other duties and responsibilities assigned or delegated from time to time that are within my skills, qualifications and competencies
• Uphold Sendle's 5Hs and conduct oneself in a manner expected from all Sendle team members.

• Engage with the business customers, building rapport and stable relationships with them
• Follow up on deliveries- keeping track of anything that is in a troubled state
• Be the first point of escalations via phone and emails
• Ideate and improve processes and documentation for your accounts
• Mentor and train junior team members
• Process claims for damaged and lost parcels through investigation, reports and processes these claims by researching the policy and accumulating evidence regarding the claim
• Liaise with management over system changes and influence our product design with your feedback.

• Assist in qualifying marketing-generated leads and promptly forwards those needing more information to Customer Success Managers
• Process, Review and approve Product Lead Growth (PLG) opportunities, ensuring they are actioned and recorded with the correct information
• Conduct weekly reconciliation of opportunities to eliminate duplicates and address missing outcomes, contributing to accurate reporting and forecasting
• Review trends in Salesforce data to catch inaccuracies or issues, such as missing activity logs or opportunities, and delayed CSM responses to leads and Zendesk ticket escalation
• Ensure data integrity within Salesforce, especially for the Customer Success Management Team, by completing account information and related tasks
• Assist in the Account Assignment and balance CSM book of business if needed
• Initiate and lead projects for improvements of the internal processes
• Collaborate on CSM operational improvement projects
• Update and maintain Customer Success documentation and resources, such as Guru Cards, Playbook, and Training Materials, as needed to keep them up-to-date and relevant
• Undertake additional responsibilities and tasks as assigned to support the overall success of the Customer Success Expansion team.

• Sourcing/Recruiting for IT Roles: Java Developer, Quality Assurance Engineers, C#.NET/C and C ++ Developers, Full Stack Developers/PHP Developers, Data Engineer/ Data Analyst, Mobile Developer (Android,IOS and ReactNative), Windows, Network and System Engineer, Phyton Developer/Nodejs Developer, Technical Support Engineer/Service Desk Engineer, Front End Developer/Java script Developer.

sourcing, attracting, and interviewing prospective employees to find the perfect match for a company & clients long-term goals.

• Fully utilize relevant ATS (Applicant Tracking System) ensuring that activities are conducted within the ATS as appropriate, that data accuracy and quality is maintained through all processes and that it accurately reflects the status of all activity
• Engage with Recruiters and Hiring Managers (as directed) to take detailed briefs on role requirements
• Source (identify) active candidates where required, utilising different channels (e.g
• Client database, job board databases) and following Channel Activation Matrices or other directions as appropriate
• Manage job board advertising or Client career-site postings, ensuring adverts are compelling and accurate and positioned for maximum effectiveness
• Build and develop talent pools of qualified candidates (prior to application or post application as directed), utilising CRM (Candidate Relationship Management) technology where appropriate
• Maintain agreed service levels and targets.

• Managing different properties in the Metro as well as destination properties in the country
• Assist in inquiries: social media, email and phone
• Guest communications
• Create Reservation master file for all properties as well as smoothen out the processes in managing the properties
• Handles OTA (Online Travel Agency) support, concerns and troubleshooting issues for different properties handled
• Handles processing of payments for properties handled
• Handles rate adjustments manually and report any concerns to hotel operations software used
• Managed rates, room allocations and bookings via Cloudbeds software
• Mastering the functions, use of Cloudbeds software for hotel operations
• Submitting daily occupancy reports of property handled
• Training in basic E-commerce (handling OTA's: Traveloka, Booking.com, Ctrip)
• Coordinating with Market Managers of certain OTA
• Communication with Customer Agents for guest concerns per property.

• Handling the front office operations
• An ambassador of the hotel to help guests (local and foreign)
• Handling concierge tasks
• Up selling rooms, functions rooms and services of the hotel
• Coordinating with different departments: Housekeeping, Sales, Management
• Conducting showrooms to the guests
• Ensuring guests satisfaction by giving 212 degrees service.

• Manages social media blogs such as Facebook, Twitter and Instagram
• Exposed in Digital Marketing
• Create advertisements, promotional materials for the specific brands
• Coordinate and work together with the Graphic artist
• Facilitates promotional activities to boost brands handled
• Writes several blogs for the brands handled (food and beverage)
• Reports directly to the Business Development Manager
• Assist in answering inquiries in setting up business (food cart) by appointment
• Team up and work directly with the Marketing Manager on boosting the brands handled
• Create daily report and proposal to be presented to the owner and Marketing Manager
• Create content to boost exposure of the brands handled.

• Front office intern for 400hrs in Oakwood Premier Joy Nostalg Center Manila