Carolyn Kim Canoy
San Carlos City
Summary
Organized Executive Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. A focused and communicative individual possessing superb data entry, time management, and customer service skills. Offering 7 years of experience providing quality administrative support to clients.
Overview
9
9
years of professional experience
Work History
Executive Assistant to Chief Executive Officer
Storylines Global Inc.
10.2022 - 02.2024
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Executive Assistant to the Chief Executive Officer
Surge Growth Digital
02.2020 - 11.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
Executive Assistant
SPC International
09.2017 - 03.2020
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled and planned meetings and conferences to streamline business operations.
- Supervised executive calendars while supporting administrative team to facilitate smooth operational flow.
Customer Service Representative
Teleperformance
05.2015 - 08.2017
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated professionally with colleagues, freelancers and clients.
Education
Bachelor of Science - Mass Communication
University of Negros Occidental -Recoletos
03.2015
Skills
- Customer relations and communications
- Records management
- Spreadsheet management
- Program files maintenance
- Advanced MS Office Suite
- Advanced Google Suite Skill
- Strong Interpersonal Skills
- Executive Support
- Meeting planning
- Mail handling
- Performance improvement
- Schedule & calendar planning
- Extensive vocabulary
- Proofreading
- Administrative support
- Project Management
Timeline
Executive Assistant to Chief Executive Officer
Storylines Global Inc.
10.2022 - 02.2024
Executive Assistant to the Chief Executive Officer
Surge Growth Digital
02.2020 - 11.2022
Executive Assistant
SPC International
09.2017 - 03.2020
Customer Service Representative
Teleperformance
05.2015 - 08.2017
Bachelor of Science - Mass Communication
University of Negros Occidental -Recoletos
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