Carolyn Kim Canoy
San Carlos City, Negros Occidental
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
9
9
years of professional experience
Work History
Executive Assistant to the Chief Executive Officer
Storylines
10.2022 - Current
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Executive Assistant to the Chief Executive Officer
Surge Growth Digital
02.2022 - 11.2022
- Processed travel expenses and reimbursements for executive team and senior management group.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
General Virtual Assistant
Scale Virtually
04.2020 - 02.2022
- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Maintained supervisor's calendar and set up reminders for meetings and appointments.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Managed CRM input, exports and clean up.
- Analyzed and compiled data to prepare comprehensive reports for management.
Executive Assistant to the Chief Executive Officer
SPC International
09.2018 - 03.2020
- Prospecting, generating, qualifying, processing and following up on leads and appointment setting
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Executed record filing system to improve document organization and management.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Customer Service Representative
Teleperformance
05.2015 - 08.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated professionally with colleagues, freelancers and clients.
Education
Bachelor of Science - Mass Communication
University of Negros Occidental -Recoletos
Bacolod City03.2015
Skills
- Recordkeeping
- Customer relations and communications
- Records management
- Spreadsheet management
- Program files maintenance
- Advanced Google Suite Skill
- Multi-line phone proficiency
- Filing and data archiving
- Strong Interpersonal Skills
- Mail handling
- Performance improvement
- Schedule & calendar planning
- Extensive vocabulary
- Proofreading
- Administrative support
- Project Management
Timeline
Executive Assistant to the Chief Executive Officer
Storylines
10.2022 - Current
Executive Assistant to the Chief Executive Officer
Surge Growth Digital
02.2022 - 11.2022
General Virtual Assistant
Scale Virtually
04.2020 - 02.2022
Executive Assistant to the Chief Executive Officer
SPC International
09.2018 - 03.2020
Customer Service Representative
Teleperformance
05.2015 - 08.2018
Bachelor of Science - Mass Communication
University of Negros Occidental -Recoletos
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