Carolyn Ong
Manila
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Online Warehouse Sales Manager
Infiniteserv International Corporation
Pasay City
05.2019 - Current
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Collaborated with marketing team to create promotional materials for target customers.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Supported sales team members to drive growth and development.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Managed daily delivery operations to ensure timely and accurate deliveries of goods.
- Organized routes for drivers, assigned tasks, and monitored performance in order to optimize efficiency.
- Maintained records of shipments and invoices for tracking purposes.
- Coordinated with vendors and customers to ensure smooth delivery processes.
- Monitored inventory levels and reordered supplies when needed.
- Developed an online store for customers to purchase products.
- Designed and implemented website content, including product descriptions, images and pricing information.
- Maintained the website's database of products, prices, and inventory levels.
- Processed customer orders accurately and efficiently.
- Provided customer service support via phone and email regarding product inquiries, order status updates, returns and refunds.
- Monitored website traffic using analytics tools such as Google Analytics.
- Optimized search engine rankings through SEO techniques such as keyword research and link building.
- Analyzed sales trends to identify opportunities for growth or improvement.
- Implemented promotional campaigns to increase sales volume.
Manager/Sole Proprietor
Hong Guan Enterprises
Manila
09.2007 - 06.2017
- Analyzed market trends and competitor activity to inform business strategy.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Developed and implemented strategic plans to achieve company objectives.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Ensured compliance with all applicable laws and regulations related to warehousing operations.
- Directed logistics operations, including warehousing and transportation, to enhance distribution efficiency.
- Coordinated with vendors to ensure timely delivery of goods.
- Maintained accurate records of all incoming and outgoing shipments.
- Planned and implemented energy-saving changes to transportation services by optimizing capabilities.
- Negotiated with carriers and warehouse operators for services and preferential rates.
Events Team Coordinator
Ateneo Confucious Institure
Makati
04.2013 - 11.2014
- Developed and implemented event plans to ensure successful execution of events.
- Coordinated with vendors on event logistics such as catering, décor, audio and visual equipment, transportation needs.
- Collaborated with marketing team to create promotional materials for upcoming events.
- Recruited volunteers to assist with setup and breakdown of events as well as staffing of booths or tables at the event site.
- Reviewed invoices from vendors and submitted payments in a timely manner.
- Monitored inventory of supplies needed for each event and ordered additional items when necessary.
- Negotiated contracts with vendors to secure best possible rates.
- Performed risk assessments prior to each event to identify potential safety hazards.
- Ensured compliance with all health, safety, and legal requirements, minimizing risk and liability.
- Managed safe and smooth food delivery at banquets, conferences and social events.
Junior Project Engineer
Advanced World Solution
Makati
05.2012 - 10.2014
- Monitored customer service performance metrics and identified areas for improvement.
- Evaluated employee performance against established objectives and standards.
- Analyzed data to identify opportunities for improving support levels.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
Bachelor of Science - Information Technology
The Pontifical And Royal University of Santo Tomas
Espana Blvd, Sampaloc Manila03-2011
No Degree - Language, Culture And Arts
Ateneo Confucius Institute
130 H.V. Dela Costa, Makati, Metro Manila 05.2013 - 12.2015
No Degree - Language, Culture And Arts
Huaqiao University For Foreign Students
Xiamen, China 09.2011 - 12.2011
No Degree - Leadership, Management And Human Management
7 Habits of Highly Effective People (Workshop)
Makati 10.2022 - 10.2022
Skills
- Sales Planning
- Territory sales management
- Order Management
- Staff Management
- Client Relationship Management
- Account Management
- Sales Tracking
- Vendor Management
- CRM Software
- Database Management
- Sales expertise
- Social Media Savvy
Affiliations
- Hydroponics Gardening
- Running, Gym and Health Enthusiast
- Cooking is passion
- Bike and Motorcycle related hobbies
- Activities that can involve my son
- Budget Travelling and Backpacking Adventures
Languages
Filipino/ Tagalog, Fookien Chinese Native Language
First Language
Accomplishments
- (2007) President Gloria Macapagal Arroyo Award for Culture and Arts
Rotary Club of United Nations, Bagumbayan (2004-2016)
- Helping in Medical Mission
- Helping Educational Drive (Teaching student, book donation, training children who cannot study learn how to fish)
- Helping in Project Anti-Polio
- Helping in Blood Donation
- Helping in projects with the orphanage
- Helping in Projecta in the slums of Tondo
Work Preference
Work Type
Full TimePart TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionTimeline
No Degree - Leadership, Management And Human Management
7 Habits of Highly Effective People (Workshop)
10.2022 - 10.2022
Online Warehouse Sales Manager
Infiniteserv International Corporation
05.2019 - Current
No Degree - Language, Culture And Arts
Ateneo Confucius Institute
05.2013 - 12.2015
Events Team Coordinator
Ateneo Confucious Institure
04.2013 - 11.2014
Junior Project Engineer
Advanced World Solution
05.2012 - 10.2014
No Degree - Language, Culture And Arts
Huaqiao University For Foreign Students
09.2011 - 12.2011
Manager/Sole Proprietor
Hong Guan Enterprises
09.2007 - 06.2017
Bachelor of Science - Information Technology
The Pontifical And Royal University of Santo Tomas
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