CAROLYN JUMANDOS
General Luna
Summary
Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets.
Overview
15
15
years of professional experience
Work History
Appointment Setter
Network Handlers
01.2024 - Current
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Screened potential customers to determine interest and requirements for products and services of company.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Implemented multi-channel outreach efforts, utilizing email campaigns, social media messaging, and direct mail in addition to phone calls.
SALES ASSOCIATE (CLOSER)
411 LOCALS
11.2023 - 01.2024
- Proficient in cold calling, SMS outreach, CRM maintenance, and adept at assertively promoting SEO services
- Achieved a top-three ranking during the nesting period and consistently delivered 1-2 closed deals on a daily basis.
SALES DEVELOPMENT REPRESENTATIVE
CALLBOX INC
10.2022 - 10.2023
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Achieved and exceeded monthly and annual sales targets.
RESORT SUPERVISOR
KOKAI RESORT SIARGAO
10.2016 - 10.2020
- Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
- Organized events and functions at the resort, promoting positive brand image within the local community.
- Implemented regular facility maintenance programs to preserve the aesthetics and functionality of the resort premises.
- Fostered a team-oriented work culture that emphasized open communication channels amongst all staff members involved in service delivery processes.
- Optimized room allocation processes, maximizing revenue generation opportunities from bookings.
- Developed marketing strategies to attract new clientele and boost overall occupancy rates.
- Recruited trained, and mentored staff members to maintain a high standard of service quality.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
SALES ASSOCIATE
JOHN ERNEST CONNECTING CONTINENTS
11.2009 - 04.2012
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily cold calling and outreach to build sales pipeline.
- Informed current and prospective customers of promotions and new or upgraded products.
- Completed daily and weekly sales reporting using assigned tools.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Asked pertinent questions to understand customer requirements.
Education
ENGLISH LITERACY -
CHRIST THE KING COLLEGE OF SCIENCE AND TECHNOLOGY
HIGH SCHOOL -
TAGUIG NATIONAL HIGH SCHOOL
Skills
- Cold-calling
- Goal-oriented mindset
- Customer Relationship Building
- Lead Qualification
- CRM Management
- Leads Prospecting
- Email outreach
- CRM Tracking
- Opening and closing procedures
- Appointment Setting
- Calendar Management
- Social Media outreach
Timeline
Appointment Setter
Network Handlers
01.2024 - Current
SALES ASSOCIATE (CLOSER)
411 LOCALS
11.2023 - 01.2024
SALES DEVELOPMENT REPRESENTATIVE
CALLBOX INC
10.2022 - 10.2023
RESORT SUPERVISOR
KOKAI RESORT SIARGAO
10.2016 - 10.2020
SALES ASSOCIATE
JOHN ERNEST CONNECTING CONTINENTS
11.2009 - 04.2012
ENGLISH LITERACY -
CHRIST THE KING COLLEGE OF SCIENCE AND TECHNOLOGY
HIGH SCHOOL -
TAGUIG NATIONAL HIGH SCHOOL
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