Caroline Joanne C. Arriola
Pasay, Metro Manila
Summary
Dynamic team leader with a proven track record at Hanbando Korean Restaurant, excelling in team motivation and conflict resolution. Leveraged strong problem-solving skills to enhance service standards and foster a collaborative environment, ensuring exceptional customer satisfaction. Committed to maintaining an inclusive culture while empowering team members to achieve their best.
Overview
6
6
years of professional experience
Work History
Team Leader
Hanbando Korean Restaurant
02.2021 - 03.2023
- Daily operations, manages staff, ensures customer satisfaction, and maintains service standards, often including a strong knowledge of Korean cuisine and culture.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Ojt Practicum
Jeju Air/Tiger Air Passenger Service Agent
04.2020 - 10.2020
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Enhanced passenger satisfaction by efficiently managing check-in and boarding processes.
- Upheld strict compliance to security protocols while checking travel documents at departure gates to ensure passenger safety.
Receptionist
Plaza Pino Restaurant
11.2016 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Science - Tourism And Travel Management
University of Southern Philippines Foundation
05-2019
Skills
- Teamwork and collaboration
- Problem-solving
Additional Information
Secondary:
Decor Carmeli Academy
SY: 200-2012
Timeline
Team Leader
Hanbando Korean Restaurant
02.2021 - 03.2023
Ojt Practicum
Jeju Air/Tiger Air Passenger Service Agent
04.2020 - 10.2020
Receptionist
Plaza Pino Restaurant
11.2016 - 01.2019
Bachelor of Science - Tourism And Travel Management
University of Southern Philippines Foundation
Personal Information
Height: 5'6 inches
Weight: 63 kls.
Birthdate: September 20,1995
Marital Status : Single