Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Personal Information
Height: 5'6 inches
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Caroline Joanne C. Arriola

Pasay, Metro Manila

Summary

Dynamic team leader with a proven track record at Hanbando Korean Restaurant, excelling in team motivation and conflict resolution. Leveraged strong problem-solving skills to enhance service standards and foster a collaborative environment, ensuring exceptional customer satisfaction. Committed to maintaining an inclusive culture while empowering team members to achieve their best.

Overview

6
6
years of professional experience

Work History

Team Leader

Hanbando Korean Restaurant
02.2021 - 03.2023
  • Daily operations, manages staff, ensures customer satisfaction, and maintains service standards, often including a strong knowledge of Korean cuisine and culture.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Ojt Practicum

Jeju Air/Tiger Air Passenger Service Agent
04.2020 - 10.2020
  • Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
  • Enhanced passenger satisfaction by efficiently managing check-in and boarding processes.
  • Upheld strict compliance to security protocols while checking travel documents at departure gates to ensure passenger safety.

Receptionist

Plaza Pino Restaurant
11.2016 - 01.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Bachelor of Science - Tourism And Travel Management

University of Southern Philippines Foundation
05-2019

Skills

  • Teamwork and collaboration

  • Problem-solving

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Additional Information

Secondary:

Decor Carmeli Academy

SY: 200-2012

Timeline

Team Leader

Hanbando Korean Restaurant
02.2021 - 03.2023

Ojt Practicum

Jeju Air/Tiger Air Passenger Service Agent
04.2020 - 10.2020

Receptionist

Plaza Pino Restaurant
11.2016 - 01.2019

Bachelor of Science - Tourism And Travel Management

University of Southern Philippines Foundation

Personal Information

Height: 5'6 inches

Weight: 63 kls.

Birthdate: September 20,1995

Marital Status : Single

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Caroline Joanne C. Arriola