Carol Hernandez
Huawei Technologies
Naga, Province Of Camarines Sur
15
years of professional experience
Results-driven management professional with extensive experience in overseeing daily operations, optimizing retail environments, and enhancing customer satisfaction. Skilled in team leadership, strategic planning, and problem-solving to adapt to evolving business needs. Strong focus on collaboration, efficient project execution, and achieving measurable outcomes. Dynamic retail professional with extensive experience in operations and sales management. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Mall Manager
5 Months- Managed daily operations, ensuring optimal customer experience and promoter store performance.
- Coordinated promotional events to enhance brand visibility and drive foot traffic.
- Developed staff schedules to ensure adequate coverage during peak hours.
- Inventory management practices, reducing stock discrepancies.
- Trained new employees on operational procedures and customer service standards and existing promoters training prior for product knowledge and selling skills, conduct audit
- Monitored team sales performance, providing feedback for continuous improvement initiatives.
- Resolved customer complaints effectively, enhancing overall satisfaction levels.
- Boosted social media presence through targeted marketing campaigns that showcased exclusive offers from tenants and highlighted upcoming events at the mall.
- Regularly analyzed sales performance data of promoters to identify trends and provide actionable insights for improvement.
Area Manager
1 Year 11 Months- Led regional teams to ensure operational excellence and adherence to company standards.
- Conducted regular training sessions to elevate team skills and maintain high quality skills, and educate on best practices and procedures to increase productivity
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintain standard display execution per store following management display guide
- Social Media page management
- Trade visit and checking
Retail Supervisor
5 Years 5 Months- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored promoters, fostering a collaborative work environment.
- Managed inventory levels, utilizing automated systems to optimize stock replenishment.
- Implemented visual merchandising strategies to enhance product presentation and customer engagement.
Purchasing Assistant - Supply Keeper
1 Year 11 Months- Managed procurement processes for medical supplies, ensuring timely availability for hospital operations.
- Coordinated vendor relationships, fostering effective communication and problem resolution.
- Developed and maintained inventory tracking systems to optimize supply chain efficiency.
- Assisted in negotiating contracts with suppliers, resulting in cost-effective purchasing decisions.
Team Leader - PLDT Consumer Sales Force
1 Year 2 Months- Led cross-functional team to enhance project delivery timelines and improve sales efficiency.
- Mentored team members, fostering skill development and promoting a culture of continuous improvement.
- Developed strategic plans for resource allocation, optimizing team productivity and performance outcomes.
- Implemented process improvements that streamlined workflows, resulting in increased sales accuracy and consistency.
Universal Customer Service Representative
2 Years 1 Month- Delivered exceptional customer support through various channels, resolving inquiries efficiently.
- Managed complex customer issues, ensuring timely resolutions and high customer satisfaction.
- Collaborated with cross-functional teams to streamline processes and improve service delivery effectiveness.
- Perform cashiering (process subscriber bills payment) and collection safekeeping
Control Staff
5 Months- Streamlined customer service processes to enhance client satisfaction and response times.
- Conducted inventory management to ensure optimal stock levels and minimize discrepancies.
- Implemented best practices for operational workflows, improving efficiency
- Maintained up-to-date knowledge of product offerings to support sales initiatives effectively.
Education
Methods of Teaching - Education
Bachelor of Science - Business Administration
- Administrative Scholar, 2005-2009 for Volleyball Varsity Scholar
- Administrative Scholar, 2004 for Jaime Hernandez Scholarship
Skills
Operations and sales management
Performance analysis
Team leadership
Teamwork and collaboration
Problem-solving
Training management
Multitasking Abilities
Adaptability and flexibility
Customer service management
Hiring
Staff training/development
Inventory tracking and management
Administrative management
Timeline
Mall Manager
Huawei Technologies
01.2026 - CurrentRead More
Area Manager
Huawei Technologies
01.2024 - 12.2025Read More
Retail Supervisor
Huawei Technologies
07.2018 - 12.2023Read More
Purchasing Assistant - Supply Keeper
NICC Doctors Hospital
10.2016 - 09.2018Read More
Team Leader - PLDT Consumer Sales Force
Comworks Inc
07.2015 - 09.2016Read More
Universal Customer Service Representative
Bayan Telecommunication
07.2012 - 08.2014Read More
Control Staff
Abenson
12.2011 - 05.2012Read More
Bicol State College of Applied Sciences And Technology
Methods of Teaching from Education
Read More
University of Nueva Caceres
Bachelor of Science from Business Administration
Read More