Summary
Overview
Work History
Education
Timeline
Hi, I’m

Carol Gillesania

Customer Service Representative
Laguna ,Block 380 lot D3 San Pedro
Carol Gillesania

Summary

Providing strong organizational skills eager to secure entry-level Customer Service. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service [ industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
years of professional experience
2
years of post-secondary education
2
Languages

Work History

Alorica
Muntinlupa

Customer Service Representative
09.2023 - 02.2024

Job overview

  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

UTAC Taiwan
Hsinchu

Production Worker
09.2012 - 09.2023

Job overview

  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Organized work to meet demanding production goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Resolved issues quickly to maintain productivity goals.

Education

People's Center For Science And Technology
Calamba, Laguna

Associate Degree from Computer Programming
06.2003 - 03.2005

University Overview

Timeline

Customer Service Representative
Alorica
09.2023 - 02.2024
Production Worker
UTAC Taiwan
09.2012 - 09.2023
People's Center For Science And Technology
Associate Degree from Computer Programming
06.2003 - 03.2005
Carol Gillesania Customer Service Representative