CAROL DELEON - MENDOZA
Silang, Province of Cavite
Summary
Highly motivated professional with over 20 years of diverse experience in administrative assistance, sales, and customer service roles. Recent role as a virtual assistant has provided the opportunity to enhance skills and adapt to new technologies. Proven track record of delivering exceptional support and exceeding expectations in fast-paced environments. Adept at multitasking, problem-solving, and fostering strong client relationships.
Overview
24
24
years of professional experience
Work History
Virtual Assistant – Health Account
Upsource Media LLC
10.2023 - 04.2025
- Data Entry and Spreadsheet Management
- Managing emails and handling email correspondence
- Preparing reports and sending reports for the day
- Monitor and handle agents and calls
- Administrative tasks and support
- Handling Freshworks CRM/ Lead Generation Specialist
- Knowledge of Dialpad Dialer
Customer Service - Healthcare Account
Ttec, Philippines
10.2022 - 07.2023
- Answering any questions and inquiries with regard to their billing, policy, claims, and refunds.
- Providing proper solutions and doing account maintenance requests regarding their health insurance account.
- Transferring to the proper departments if the inquiry/question is not within our scope.
- Process payments for the monthly premium.
- Provides necessary information regarding their Primary Care Physician and changing/updating if needed.
Legal Secretary cum Administrative Assistant
Tan Rajah and Cheah, Singapore
10.2015 - 01.2019
- Make photocopies of correspondence, documents, and other printed matter.
- Fax or arrange delivery correspondence to clients, and to Court. Assisting with the drafting and amending of legal documents. Perform data entry.
- Answer telephone calls.
- Report directly to two(2) associates.
- Key-in associates time sheets and do clients bill using Lexis Affinity. Providing administrative/clerical duties and work for two associates. Developed, organized and maintained client’s files.
Conveyance Executive cum Administrative Assistant
Characterist LLC, Singapore
02.2013 - 09.2015
- Under take specific training identified as necessary to update skills or improve performance.
- Answer calls and transfer to lawyers and staff members.
- Perform receptionist duties.
- Assist in preparation and completion of terms of engagement, estimates of fees and disbursement and will documents for clients.
- Provide secretarial support and coordinate appointments, meetings and conference to all lawyers and clients.
- Process and register legal documents for all transactions for private, public, commercial and industrial properties within the service standard.
Logistic Supervisor/ Planner
DHL Supply Chain, Singapore
01.2011 - 01.2013
- Lead and supervise a team of logistics assistant to operate the warehouse and meet the KPIs.
- Ensure quality of service in receiving of incoming goods from suppliers and outbound order shipment. Responsible for tracking and tracing products from origin to destination
- Oversee inventory stock take activities and resolve discrepancies.
- Ensures to re-meet standard of internal controls audits. Check daily return-exchange goods from customers.
- Provide and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and maximizes to rage utilization.
- Liaise with various department store solve any warehouse operation related issues.
- Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency.
- Maintain operations data, such as time, production, and cost records, and prepare management reports of production results.
Telesales
ABN-AMRO BANK(RBS), DUBAI U.A.E
06.2007 - 07.2010
- Responsible for marketing the company’s products and/or services via telephone with well-qualified prospects.
- Generates prospective customers through cold calling. Mail marketing/sales literature to prospective clients, keeps up-to-date knowledge of the industry as well as the competitive posture of the company, and enhances awareness in the targeted business community and its products/services.
Receptionist – Customer Service Representative
Fitness First Philippines Inc., Makati
05.2005 - 05.2007
- Undertakes any administrative tasks delegated by the Team Manager / Team Leader.
- Provide personalized service to phone-in inquiries and feedback from customers.
- Provide accurate and efficient processing of reservations and support work.
- Accepts and processes requests.
- Coordinates with the proper division for follow-ups.
- Answer clients’ inquiries about the company and membership and operate switchboard.
- Welcomes clients for walk-in customers or inquiries which are phoned-in by customers.
Customer Service Assistant
Philippine Long Distance Telephone Company
09.2001 - 12.2004
- Process Customer Accounts on payment-related issues, including bills.
- Liaise with internal departments to settle any disputes or outstanding issues.
- Promotes the company and its products and services by cultivating good public relations.
- Encodes amounts and balance incoming transactions from various sources, including teller transactions from various branches.
- Prepares and encodes various control documents, such as batch headers in order to batch proof work.
- Coordinates to repair or servicing department for the client’s telephone or Internet service.
- Data Entry
Education
Bachelor of Science - Hotel and Restaurant Management
San Sebastian College- Recoletos
01.2000
Skills
- Customer Service
- Administrative
- Computer Skills
- Time Management
- Data and Spreadsheet Management
- Email/CRM/Dialpad
- File organization
- Multitasking and organization
- Verbal and written communication
- Internet research
- Lead generation
- Email management
- Fast learner
- Customer and client relations
LANGUAGES
Filipino
English
OBJECTIVES
- To acquire a position with the potential for advancement where I can utilize my knowledge and experience.
- To adapt, to learn from and grow in any situation.
- To meet and execute targets and schedules about productivity, quality, and process improvement.
- To achieve the corporate goals.
- To maximize my skills and experience
Timeline
Virtual Assistant – Health Account
Upsource Media LLC
10.2023 - 04.2025
Customer Service - Healthcare Account
Ttec, Philippines
10.2022 - 07.2023
Legal Secretary cum Administrative Assistant
Tan Rajah and Cheah, Singapore
10.2015 - 01.2019
Conveyance Executive cum Administrative Assistant
Characterist LLC, Singapore
02.2013 - 09.2015
Logistic Supervisor/ Planner
DHL Supply Chain, Singapore
01.2011 - 01.2013
Telesales
ABN-AMRO BANK(RBS), DUBAI U.A.E
06.2007 - 07.2010
Receptionist – Customer Service Representative
Fitness First Philippines Inc., Makati
05.2005 - 05.2007
Customer Service Assistant
Philippine Long Distance Telephone Company
09.2001 - 12.2004
Bachelor of Science - Hotel and Restaurant Management
San Sebastian College- Recoletos
Similar Profiles
Amal AlhassenahAmal Alhassenah
Project analyst at Upsource by SolutionsProject analyst at Upsource by Solutions
Osama AlsahafiOsama Alsahafi
RTA at Upsource by Solutions - STCRTA at Upsource by Solutions - STC
Anfal AlmhadresAnfal Almhadres
Learning and development specialist at Upsource by SolutionLearning and development specialist at Upsource by Solution
Gendarmary RodilGendarmary Rodil
Program Officer at Kasagana-Ka Development Center Inc.Program Officer at Kasagana-Ka Development Center Inc.
Jillianne EchavezJillianne Echavez
Procurement Officer at PERPET PILIPINAS CORP.Procurement Officer at PERPET PILIPINAS CORP.