Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Accomplishments
Work Availability
Affiliations
Software
Quote
Languages
Websites
Interests
Timeline
AssistantManager
Carol C. Mabanag

Carol C. Mabanag

Project Manager / CSR / VA / TSR
Sindangan

Summary

Versatile and results-driven professional with over 5 years of experience in teaching, educational leadership, project coordination, and administrative support. Proven ability to manage academic programs, coordinate projects, and deliver high-quality service in both educational and customer-facing environments. Adept in task management, calendar scheduling, data entry, report preparation, and using digital tools such as MS Office, Google Workspace, and virtual collaboration platforms. Strong interpersonal and communication skills with a track record of cross-functional collaboration. Well-suited for roles in project management, virtual assistance, education program support, or operations coordination.

Overview

12
12
years of professional experience
9
9
years of post-secondary education
1
1
Certificate

Work History

Secondary School Public Teacher

DEPARTMENT OF EDUCATION
09.2019 - Current

· Planned, implemented, and evaluated curriculum-aligned learning projects and instructional activities.

· Coordinated school programs, resource scheduling, and performance tracking using digital tools (Google Workspace, MS Excel).

· Led student and teacher mentorship programs to improve classroom performance and staff development.

· Prepared and maintained academic documentation, student reports, and compliance materials aligned with Department of Education standards.

· Applied project management skills to organize educational events, workshops, and stakeholder meetings.

Administrative Support & Operations Assistant

FAMILY BUSINESS SUPPORT
01.2015 - 08.2019
  • Took a strategic career break to support family business operations and pursue personal development.
  • Provided administrative support including calendar management, appointment scheduling, and email coordination.
  • Handled business operations such as inventory management, customer relationship management (CRM), and routine reporting.
  • Assisted in financial tracking, budgeting, logistics coordination, and order fulfillment.
  • Developed digital literacy using spreadsheets (Excel, Google Sheets), communication tools (Zoom, Gmail), and online platforms for basic remote operations.
  • Strengthened core competencies in organization, time management, communication, and problem-solving.
  • Gained hands-on experience in small business operations, entrepreneurship, teamwork, and operational accountability.

Technical Support Representative (Charter Communications)

TELETECH
01.2014 - 01.2015
  • Provided customer support for complex technical concerns, resolving 90% of issues on first contact.
  • Maintained professionalism under pressure, effectively managing customer expectations in high-stress situations.
  • Ensured customer satisfaction through effective communication and resolution.
  • Recognized for excellent service and consistent performance.

Customer Service Representative (Straight Talk Wireless)

QUALFON INC.
01.2013 - 01.2014
  • Led strategic planning and performance evaluation for projects and initiatives, applying project management principles to optimize outcomes.
  • Mentored team members and colleagues, fostering professional development through structured feedback and leadership.
  • Coordinated organizational events and activities, effectively managing time, resources, and logistics to meet objectives.
  • Leveraged technology solutions to enhance engagement, streamline processes, and improve the relevance of deliverables.

Education

Master of Arts - Education - Educational Administration

JH Cerilles State College
01.2023 - 01.2025

Master of Arts - Biological Sciences (CAR)

Jose Rizal Memorial State University
Dapitan, Province Of Zamboanga Del Norte, Philippines
01.2018 - 01.2020

Professional Education Course -

Philippine Advent College
Sindangan, Province Of Zamboanga Del Norte, Philippines
01.2017 - 01.2018

Bachelor of Science - Nursing

Misamis University
Ozamiz, Province Of Misamis Occidental, Philippines
01.2008 - 01.2012

Skills

Project & Program Coordination

Certification

Licensed Teacher - 2017 - Present

Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionCompany CulturePaid sick leavePaid time offHealthcare benefitsTeam Building / Company RetreatsPersonal development programs401k matchStock Options / Equity / Profit Sharing

Accomplishments

Curriculum Implementation
Effectively taught Reading, Science, Music, Arts, Physical Education, and Health subjects, utilizing a curriculum aligned with the Department of Education standards and adopted by the Board of Education.

Award Recognition
Consistently recognized as "Outstanding Teacher" at Sindangan National Agricultural Integrated School from 2019 to present, demonstrating excellence in teaching and leadership.

Technology Integration
Completed multiple technology integration training courses. Proactively trained colleagues on new educational technologies, enhancing classroom instruction and digital learning delivery.

Student and Parent Engagement
Conducted regular meetings with parents and guardians to monitor student progress, identify learning priorities, and recommend appropriate resources for academic and personal development.

Program Management
Led the Barkada Kontra Droga program, resulting in increased student engagement and heightened awareness on drug prevention through school-wide campaigns and peer-led initiatives.
Served as Drum and Lyre Corps Coordinator, successfully managing training sessions, rehearsals, and performances that promoted student discipline, teamwork, and musical development, leading to commendable participation in school and community events.

Curriculum Development
Adapted and differentiated curriculum to accommodate diverse student needs, including various learning styles and abilities. Developed semester-long lesson plans and hands-on activities that improved Physical Science test scores from an average of 65% to 87%.

Curriculum Design
Planned, designed, and implemented daily instructional lessons to meet learning objectives and student competencies across core subject areas.

Interactive Learning
Introduced debate-style classroom strategies to foster critical thinking, communication skills, and active student participation, creating an inclusive and dynamic learning environment.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • Department of Education

Software

Productivity & Office Tools : Google Workspace (Docs, Sheets, Slides, Forms, Drive, Calendar, Gmail, Meet) Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Project & Task Management: Trello, Jira

Communication & Collaboration: Zoom Google Meet Slack (increasingly used for virtual teams) Microsoft Teams (if working in enterprise or institutional setups)

Educational & Online Teaching Tools: Google Classroom Learning Management Systems (LMS) (eg, Moodle, Canvas – even basic exposure is helpful) Canva (for educational content, presentations, social media, and report visuals) Kahoot!, Quizziz, and similar interactive platforms (for student engagement)

Customer Support & CRM Systems: CRM Software (eg, custom platforms used at Teletech/Qualfon) Call Management Systems (used in BPO settings—no need to list unless specifically requested)

Data Entry & Organization: Microsoft Excel (with familiarity in basic formulas, tables, data organization) Google Sheets (for shared task tracking and reports) Online Form Builders (Google Forms)

Other Useful Tools: PDF Editors (Adobe Acrobat, Smallpdf, etc) File Management Systems (Dropbox, Google Drive) Basic Graphic Design (Canva)

Quote

Don't let anyone steal your dreams. Follow your heart, no matter what.
Jack Canfield

Languages

English
Bilingual or Proficient (C2)

Interests

Educational Leadership and Administration Curriculum Development and Innovative Teaching Methods Technology Integration in Education Project and Program Management Student Mentorship and Empowerment Community Outreach and Advocacy Programs Virtual Assistance and Remote Work Productivity Lifelong Learning and Professional Development Health and Wellness Education

Timeline

Master of Arts - Education - Educational Administration

JH Cerilles State College
01.2023 - 01.2025

Secondary School Public Teacher

DEPARTMENT OF EDUCATION
09.2019 - Current

Master of Arts - Biological Sciences (CAR)

Jose Rizal Memorial State University
01.2018 - 01.2020

Licensed Teacher - 2017 - Present

12-2017

Professional Education Course -

Philippine Advent College
01.2017 - 01.2018

Administrative Support & Operations Assistant

FAMILY BUSINESS SUPPORT
01.2015 - 08.2019

Technical Support Representative (Charter Communications)

TELETECH
01.2014 - 01.2015

Customer Service Representative (Straight Talk Wireless)

QUALFON INC.
01.2013 - 01.2014

Bachelor of Science - Nursing

Misamis University
01.2008 - 01.2012
Carol C. MabanagProject Manager / CSR / VA / TSR