CARMELITA BIDAYAN RIVERA

• Deliver personalized online English lessons to Japanese professionals.
• Conduct thorough research to ensure up-to-date and accurate information is taught.
• Communicate proficiently in both spoken and written formats.
• Evaluate and grade homework and conduct assessments after each session.
• Identify individual student needs and work to develop their full potential.
• Enhance students' communication skills through interactive discussions, utilizing the ALCA (Ask-Listen-Correct/Compliment-Ask a follow-up) method.
• Monitor students' progress to identify areas for improvement.

• Created and taught engaging lessons that were enjoyable and accessible for young learners.
• Ensured each lesson was interactive and catered to various learning styles, sparking students' curiosity and enthusiasm.
• Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
• Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.
• Implemented behavior management strategies to maintain a safe, orderly, and productive learning environment.
• Increased student engagement by implementing hands-on activities and cooperative learning opportunities.

• Developed engaging lesson plans, enhancing student understanding of English language concepts.
• Conducted virtual classes to facilitate learning for students across various time zones.
• Customized teaching methods for diverse student needs, leading to enhanced learning outcomes.
• Corrected students' grammar, pronunciation, and sentence construction errors, both directly and indirectly.
• Helped students understand lessons clearly by providing simple explanations and avoiding unnecessary complexity.
• Familiar with using various tools, including Zoom, QQ, Skype, and ClassIn.
• Established clear objectives for lessons and units to communicate objectives to agroup of students per semester.

Company Overview: Leading food processing/manufacturing company in Gunma-ken, Japan

• Packed cases at standard line speeds according to company procedures.
• Operated packaging machines with precision and accuracy after completing training.
• Recorded various data efficiently and accurately.
• Followed written and verbal instructions and standard operating procedures.
• Adhered to health, safety, and food quality standards.
• Demonstrated responsibility and dependability with an excellent attendance record.

• Corrected students' errors, particularly in grammar, pronunciation, and sentence construction, using both direct and indirect methods to facilitate their improvement.
• Sent comprehensive progress reports on a daily, weekly, and monthly basis to keep them informed about their development and achievements.
• Conducted in-depth monthly assessments to evaluate students' strengths and weaknesses in learning English, and tailored lesson plans to address individual needs.
• Underwent extensive formal training, such as Grammar focus and IELTS preparation courses, to continually enhance teaching skills and stay updated with educational best practices.
• Meticulously updated daily class records after each session to maintain accurate and organized documentation of student performance and attendance.

• Enhanced customer satisfaction by effectively managing inquiries and resolving complaints.
• Efficiently responded to emails from Uber riders, providing solutions to their queries and complaints.
• Proficient with tools such as Zendesk and Uber applications (handling customer profiles, including personal information and payment details, and utilizing maps of cities in East Coast, West Coast, India, Singapore, and China).
• Consistently met required email quotas, handling 13 emails per hour, averaging 91 to 100 emails per day.
• Provided necessary updates to partner drivers (Uber drivers) regarding their status and performance.
• Performed calculations for issues involving refunds and discounts, ensuring client profit was maintained.

• Educated Korean elementary students in the basics of English grammar and conversational speaking.
• Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students' overall communication skills in English.
• Enhanced students' speaking skills through regular practice and focused feedback during group conversation sessions.
• Supported language development for non-native speakers by providing tutoring sessions tailored to the needs of the group class

• Assisting customers on their queries about the location and phone numbers of a specific business
• Giving quality calls without sacrificing the Average Handling Time (AHT) requested by the client
• Providing excellent service to customer by being accurate on the details that they want, to avoid customer complaints
• Proactively escalate and communicate call center technology issues to appropriate personnel
• Adequately respond to their comments, requests and problems
• Recognize own strengths and developmental needs and take action to leverage developmental opportunities