Carmina Cansino
Online Department Supervisor
Mandaluyong
Summary
Multitasking/seasoned Online Supervisor and English Teacher with expertise in curriculum development, teacher training, and data entry for financial records and schedules. Proven ability to ensure smooth operations and high-quality learning experiences.
Overview
11
11
years of professional experience
Work History
Online Supervisor
Griff Education
07.2020 - Current
- Curriculum Development: Created and implemented comprehensive curricula that were in line with student requirements and educational standards for regular classes and camp programs.
- Recruitment: Conducted interviews and assisted with the recruitment process, selecting qualified candidates to join the team.
- Accounting: Performed data entry for accounting purposes since 2021, maintaining accurate financial records and assisting in budget management, including processing and managing teachers' salaries.
- Schedule Management: Efficiently coordinate class and camp schedules with staff and resources aligned to enhance productivity and assure smooth operations.
- Teacher Training: Trained and supervised instructors to be well-equipped for online classes and sessions by providing professional developments and instructional strategies.
- Client Coordination: Coordinated with clients on a daily basis, addressing schedule change requests and concerns promptly to ensure high levels of satisfaction.
- Online Classes: Conducted engaging online classes for learners of different levels from Japan.
- Quality Control: Monitored and assessed teacher performance, ensuring that high standards were met and making adjustments based on feedback and evaluations.
Online English Teacher
TMJ Philippines BPO Services Incorporated
04.2017 - 07.2019
- Boosted student confidence with tailored feedback and targeted assistance in areas for development.
- Implemented a variety of teaching strategies to accommodate different learning styles
- Maintain accurate student performance records and offer regular updates to parents or guardians on progress, difficulties, and improvement strategies.
Head Coach/Quality Assurance Specialist
Alue Philippines Incorporated
02.2014 - 03.2017
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Ensured the quality of service by evaluating the coaches' sessions every month.
- Managed the coaches' daily schedules.
- Assisted the curriculum developer in revising and enhancing curricula to better meet educational goals.
- Contributed to the planning and conducting client demo classes, ensuring smooth execution.
Education
Bachelor of Science - Pharmacy
University of Perpetual Help - Dr. Jose G. Tamayo
Binan, Province Of Laguna, Philippines 04.2001 -
Skills
Employee Training, Mentoring, and Recruitment
Feedback Delivery and Task Delegation
Operations Management
Team Leadership
Problem Resolution
Multitasking and Adaptability
Active Listening
Organizational Skills
Attention to Detail
Data Analytics
Computer Skills
MS Office
Customer Service
Timeline
Online Supervisor
Griff Education
07.2020 - Current
Online English Teacher
TMJ Philippines BPO Services Incorporated
04.2017 - 07.2019
Head Coach/Quality Assurance Specialist
Alue Philippines Incorporated
02.2014 - 03.2017
Bachelor of Science - Pharmacy
University of Perpetual Help - Dr. Jose G. Tamayo
04.2001 -
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