CARMINA ARAZA
Appointment Setter
Olongapo City,ZMB
Summary
Professional with strong experience in client interaction and scheduling, prepared for this role. Proven ability to build rapport, manage time efficiently, and adapt to changes. Demonstrates reliability and collaborative spirit, ensuring team goals are met. Skills include effective communication, organizational prowess, and focus on achieving tangible results.
Overview
6
6
years of professional experience
Work History
Appointment Setter
90 Degree Dental
10.2025 - Current
- Qualified leads, scheduled consultations, and maintained organized follow-up communication.
- Updated patient information and managed CRM records with accuracy.
- Supported daily administrative tasks and assisted leads with clear, friendly service.
- Maintained accurate records of client interactions, supporting operational efficiency and compliance with protocols.
Barista
Tagpuan Bistro
05.2024 - 09.2025
- Prepared beverages and orders efficiently while maintaining quality and speed.
- Delivered excellent customer service and handled cash transactions accurately.
- Assisted with inventory, sanitation, and smooth workflow during peak hours.
- Collaborated with team members to streamline service processes, enhancing overall efficiency.
Customer Service Representative
Buwelo an Exactstar Company
12.2020 - 09.2021
- Addressed customer inquiries and issues with prompt, effective communication, fostering positive customer relationships.
- Managed high-volume call interactions and resolved customer inquiries and account issues to ensure efficient service delivery.
- Provided clear solutions with professionalism and strong problem-solving skills.
- Delivered product information and support, improving customer understanding and satisfaction.
- Documented cases accurately while meeting quality and performance metrics.
Education
Bachelor of Science - Business Administration, Financial Management
Kolehiyo Ng Subic
01-2026
Science, Technology, Engineering & Mathematics (STEM)
CELTECH College
01-2019
Skills
Appointment scheduling
Lead qualification
Cold calling techniques
Client relationship management
CRM management
Follow-up communication
Patient information updates
Problem resolution
Team collaboration
Positive attitude
Follow-up communication
Timeline
Appointment Setter
90 Degree Dental
10.2025 - Current
Barista
Tagpuan Bistro
05.2024 - 09.2025
Customer Service Representative
Buwelo an Exactstar Company
12.2020 - 09.2021
Science, Technology, Engineering & Mathematics (STEM)
CELTECH College
Bachelor of Science - Business Administration, Financial Management
Kolehiyo Ng Subic