CARMENCITA ANAS AGBAYANI
Customer Email, Chat Support
Cainta,RIZ
Summary
Passionate and driven individual with a proven track record of delivering exceptional service. Eager to expand skill set and knowledge base to provide top-notch support that exceeds customer expectations. Excited about contributing to the team and sharing valuable insights for mutual success.
Overview
24
24
years of professional experience
11
11
years of post-secondary education
Work History
Team Member
Peak Support
08.2023 - Current
- Learned all required tasks quickly to maximize performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
E-Commerce Website Customer Service Recruitment
Zlovedoll, Kanadoll, and Mailovedoll
12.2022 - 06.2023
CSR with Gorgias & Shopify Experience Email Support (Seasonal)
West & Willow
11.2022 - 01.2023
Customer Loyalty Associate for Back Office (Seasonal)
Balsam Brands
10.2022 - 01.2023
Email Customer Service for E-commerce Site
Thrsday Club
09.2021 - 08.2022
Zendesk Customer Email Support
Tap'd
08.2020 - 08.2022
Customer Loyalty Associate for Other Brands (Seasonal)
Balsam Brands
10.2021 - 01.2022
Rockstar VA (Seasonal)
Armour Title Company
01.2021 - 07.2021
Email Support (Seasonal)
PetCanva
08.2020 - 02.2021
Technical Support (Seasonal)
Insightsoftware
05.2020 - 08.2020
Email Corresponding for Online Marketing
Webpals
02.2016 - 05.2020
Message Review/Data Entry Role
Rover
06.2016 - 05.2020
Customer Delight Specialist (Seasonal)
Balsam Brands
10.2015 - 01.2016
Technical Support Professional
Concentrix Corporation (Dish Network Account)
03.2014 - 04.2015
Chat Technical Support Representative (Internet/Telephone/Video-Cable/Billing)
TeleTech (Charter Account)
02.2011 - 01.2014
Admin Consultant (Back Office)
Orchid Cybertech Services Incorporated (TPG account)
05.2008 - 02.2010
Senior Customer Service Representative (Inbound)
Telus International Philippines
12.2006 - 05.2008
Operations Manager
Labudina Inn & KTV Bar
01.2006 - 11.2006
Telemarketer
HSBC
04.2005 - 12.2005
Service Secretary
Built-In Car Aircon Service Center
05.2001 - 04.2005
Education
BA - Business Management
Philippine School of Business Administration
06.1997 - 03.1999
High School - undefined
Arellano University Andres Bonifacio HS
06.1993 - 03.1997
Elementary School - undefined
Apelo Cruz Elementary School
06.1987 - 03.1993
Skills
Customer service
Complaint resolution
Collaboration and teamwork
Computer skills
Teamwork and collaboration
Flexible schedule
Creativity and innovation
Goal setting and achievement
Leadership qualities
Adaptability and flexibility
Task prioritization
Achievements Awards
- Best agent for Q.A score, 05/01/07, Telus International, Phils.
- Highest revenue achievement, 08/01/07, Telus International, Phils.
- Excellent Attendance, 08/01/08, Orchid Cybertech Services Incorporated
- Exemplary Customer Care, 08/01/08, Orchid Cybertech Services Incorporated
- Exemplary Customer Care, 04/01/09, Orchid Cybertech Services Incorporated
- Outstanding eCare Associate, 01/01/12, TeleTech
- VOC Champion, 11/01/12, TeleTech
Cellular No
+639171620312
Knowledge Skills Attitude
- Computer literate
- Able to type at an average speed in a standard word processor
- Highly motivated, hardworking, flexible, and easy to learn
- Can handle calls with accuracy
Timeline
Team Member
Peak Support
08.2023 - Current
E-Commerce Website Customer Service Recruitment
Zlovedoll, Kanadoll, and Mailovedoll
12.2022 - 06.2023
CSR with Gorgias & Shopify Experience Email Support (Seasonal)
West & Willow
11.2022 - 01.2023
Customer Loyalty Associate for Back Office (Seasonal)
Balsam Brands
10.2022 - 01.2023
Customer Loyalty Associate for Other Brands (Seasonal)
Balsam Brands
10.2021 - 01.2022
Email Customer Service for E-commerce Site
Thrsday Club
09.2021 - 08.2022
Rockstar VA (Seasonal)
Armour Title Company
01.2021 - 07.2021
Email Support (Seasonal)
PetCanva
08.2020 - 02.2021
Zendesk Customer Email Support
Tap'd
08.2020 - 08.2022
Technical Support (Seasonal)
Insightsoftware
05.2020 - 08.2020
Message Review/Data Entry Role
Rover
06.2016 - 05.2020
Email Corresponding for Online Marketing
Webpals
02.2016 - 05.2020
Customer Delight Specialist (Seasonal)
Balsam Brands
10.2015 - 01.2016
Technical Support Professional
Concentrix Corporation (Dish Network Account)
03.2014 - 04.2015
Chat Technical Support Representative (Internet/Telephone/Video-Cable/Billing)
TeleTech (Charter Account)
02.2011 - 01.2014
Admin Consultant (Back Office)
Orchid Cybertech Services Incorporated (TPG account)
05.2008 - 02.2010
Senior Customer Service Representative (Inbound)
Telus International Philippines
12.2006 - 05.2008
Operations Manager
Labudina Inn & KTV Bar
01.2006 - 11.2006
Telemarketer
HSBC
04.2005 - 12.2005
Service Secretary
Built-In Car Aircon Service Center
05.2001 - 04.2005
BA - Business Management
Philippine School of Business Administration
06.1997 - 03.1999
High School - undefined
Arellano University Andres Bonifacio HS
06.1993 - 03.1997
Elementary School - undefined
Apelo Cruz Elementary School
06.1987 - 03.1993