Summary
Overview
Work History
Education
Skills
Timeline
Generic
Carmen Dicen

Carmen Dicen

Tubtubon Sibulan Negros Oriental,NER

Summary

Dynamic educator and trainer with a proven track record at Zhengzhou No. 11 High School, adept at developing engaging lesson plans and enhancing student performance through tailored instructional strategies. Skilled in active listening and proficient in Microsoft Excel, I foster a culture of continuous improvement and collaboration, driving exceptional outcomes in diverse learning environments.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

17
17
years of professional experience

Work History

Secondary Mathematics Teacher

Zhengzhou No. 11 High School
08.2024 - 06.2025
  • Developed engaging lesson plans aligning with curriculum standards
  • Facilitated interactive classroom discussions to enhance student understanding
  • Implemented assessment tools to evaluate student performance and progress
  • Adapted instructional strategies to meet diverse learning needs
  • Maintained classroom management techniques promoting a positive learning environment

Trainer / QAA /Customer Service Representative

Pacbiz
04.2018 - 06.2024
  • Developed and delivered training programs to enhance employee performance and productivity.
  • Collaborated with management to assess training needs and align programs with business goals.
  • Evaluated training effectiveness through feedback and assessments, implementing improvements as needed.
  • Mentored new trainers, fostering a culture of continuous learning and development within the team.
  • Communicating with clients regarding product needs and developments.

Customer Service Representative

SPi CRM
10.2016 - 03.2018
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Teacher's Aide Volunteer

Boloc-boloc High School
06.2016 - 09.2016
  • Assisted teachers in developing lesson plans and instructional materials.
  • Provided individualized support to students, enhancing learning outcomes.
  • Facilitated classroom activities, promoting student engagement and participation.
  • Monitored student progress and provided feedback to enhance understanding.

Customer Service Representative

Teletech
04.2008 - 05.2016
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Provided healthcare benefits and claims statuses.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Bachelor of Science - Mathematics Education

St. Paul University
Dumaguete
03-2008

Skills

  • Teaching strategies
  • Administrative support
  • Clerical support
  • Active listening
  • Critical thinking
  • Data entry
  • Customer service
  • Computer proficiency
  • Microsoft Excel
  • Microsoft outlook
  • Follow-up skills
  • Documentation

Timeline

Secondary Mathematics Teacher

Zhengzhou No. 11 High School
08.2024 - 06.2025

Trainer / QAA /Customer Service Representative

Pacbiz
04.2018 - 06.2024

Customer Service Representative

SPi CRM
10.2016 - 03.2018

Teacher's Aide Volunteer

Boloc-boloc High School
06.2016 - 09.2016

Customer Service Representative

Teletech
04.2008 - 05.2016

Bachelor of Science - Mathematics Education

St. Paul University
Carmen Dicen