Summary
Overview
Work History
Education
Skills
Personal Traits
Personal Information
Languages
Timeline
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Carmelli Nicole Macaraig Aranas

Carmelli Nicole Macaraig Aranas

Lipa City

Summary

Detail-oriented and service-driven individual seeking a position as a Call Center Agent. With a strong background in patient management and client care as a graduating Doctor of Dental Medicine student, I aim to bring excellent communication, adaptability, and empathy to deliver quality customer service in a dynamic and fast-paced environment.

Overview

3
3
years of professional experience

Work History

Dental Clinician

Lyceum of the Philippines University
08.2022 - Current
  • Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
  • Delivered high-quality patient care by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support.
  • Developed tailored treatment plans to address the unique needs of each patient and promote optimal recovery.
  • Advocated for patients within the healthcare system to ensure access to appropriate resources and services when needed.
  • Provided patients with detailed information about symptoms, causes and treatment expectations.
  • Increased patient satisfaction scores through empathetic listening, clear communication, and timely resolution of concerns.

Education

Doctor of Dental Medicine -

Lyceum of The Philippines University
Batangas
07-2026

Senior High School -

Joseph Marello Institute
San Juan, Batangas
01-2018

Secondary Education -

Joseph Marello Institute
San Juan, Batangas
01-2016

Primary Education -

Joseph Marello Institute
San Juan, Batangas
01-2012

Skills

  • Clear and professional verbal communication
  • Excellent listening and comprehension abilities
  • Customer service and interpersonal skills
  • Fast learner and adaptable to new systems
  • Conflict resolution and empathy under pressure
  • Time management and multitasking
  • Team collaboration and individual initiative
  • Proficient in Microsoft Office and basic CRM platforms

Personal Traits

  • Friendly, approachable, and patient
  • Naturally calm under pressure
  • Strong sense of responsibility
  • Goal-oriented with a service-first mindset
  • Resilient and motivated to continuously improve
  • Respectful and professional in all interactions

Personal Information

Date of Birth: June 12, 1999
Place of Birth: Lipa City, Batangas
Civil Status: Single
Nationality: Filipino

Languages

English
Filipino

Timeline

Dental Clinician

Lyceum of the Philippines University
08.2022 - Current

Doctor of Dental Medicine -

Lyceum of The Philippines University

Senior High School -

Joseph Marello Institute

Secondary Education -

Joseph Marello Institute

Primary Education -

Joseph Marello Institute

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Carmelli Nicole Macaraig Aranas