Carmelita Somera
Central Luzon
Summary
Qualified Technical Writer with background in crafting clear and comprehensive documentation. Proven ability to translate complex technical information into user-friendly content. Demonstrated strong research and writing skills, consistently delivering high-quality materials that meet project requirements.
Overview
19
19
years of professional experience
Work History
Software Development Principal Technical Writer
Emerson Automation Solutions
05.2019 - 02.2025
- Developed detailed technical documents and user guides for technical products.
- Translated technical specifications into user-friendly guides, facilitating easier product adoption.
- Documented known issues and troubleshooting steps for after-sales support, ensuring customer satisfaction and product reliability
- Participated in usability testing to understand user pain points, then addressed these issues through improved documentation and tutorial content.
- Integrated screenshots and diagrams into help articles, making complex processes easier to understand.
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
Training and Technical Documentation Specialist
Emerson Automation Solutions
10.2015 - 03.2019
- Proofread and edited Knowledge Base Articles, project quotes, and user guides for troubleshooting tools for accuracy
- Streamlined internal processes by designing standard operating procedures and training materials for new hires.
- Managed certification program for engineers for site assignments
Senior Technical Support Engineer
Emerson Automation Solutions
04.2011 - 10.2015
- Performed simulations to determine possible root cause of customer issues
- Worked with the Product Engineers and Technology in identifying workarounds and resolutions, filed Incident Reports, and requested software solutions as deemed necessary
- Developed and lead DeltaV Backup & Recovery product support processes, including managing of certifications and maintenance of Knowledge Base Articles
- Developed and lead DeltaV Backup & Recovery product support processes, including managing of certifications and maintenance of Knowledge Base Articles
- Developed and reviewed Knowledge Base Articles (KBAs) to provide additional information for customers and for necessary updates in line with latest product releases
- Handled System Analysis Reports for customers
Instrumentation and Control Design Engineer
Mitsubishi Heavy Industries Technical Services Corporation
04.2006 - 03.2011
- Handled DIASYS Netmation Control System & Hardware configurations
- Prepared detailed Instrumentation & Control system based on specifications, project requirements, and standards
- Created graphic screens for power plant control systems in reference to Piping & Instrument Diagrams
- Prepared and modified control logic on DIASYS Netmation software based on commissioning results of various power plant projects
- Prepared and performed test procedures for power plant control systems based on control logic designs and plant specifications
- Updated project database and simulating test results based on revision reports and design progress
- Prepared and reviewed technical documentations, such as installation procedures, step-by-step guide, and checklist items for design workflow
- Worked with upper management, hardware development, and test teams of Mitsubishi Heavy Industries, Japan for project design progress
- Assigned at Mitsubishi Heavy Industries Nagasaki, Japan for control system logic and graphic designs of the following power plants: Rabigh Power Plant Phase I (Saudi Arabia) - May 2006 to July 2006, Omon Thermal Power Plant (Vietnam) - July 2008 to December 2008
Education
Bachelor's degree - Electrical, Electronics and Communications Engineering
Bulacan State University
Malolos Bulacan04.2005
Skills
- Emerson Lifecycle Services
- DIASYS Netmation
- Microsoft VISIO
- Editing and proofreading
- Effective writing
- Document formatting
- Instruction writing
- Technical editing
- Documentation management
- Release notes writing
- Process documentation
- Structured authoring
Timeline
Software Development Principal Technical Writer
Emerson Automation Solutions
05.2019 - 02.2025
Training and Technical Documentation Specialist
Emerson Automation Solutions
10.2015 - 03.2019
Senior Technical Support Engineer
Emerson Automation Solutions
04.2011 - 10.2015
Instrumentation and Control Design Engineer
Mitsubishi Heavy Industries Technical Services Corporation
04.2006 - 03.2011
Bachelor's degree - Electrical, Electronics and Communications Engineering
Bulacan State University
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