Carmela Ogan
5398 Guyabano St. SVF Brgy 178 Camarin Caloocan City
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Professional Cleaner
Urban Company
08.2023 - 08.2025
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
- Safeguarded clients'' possessions by following proper procedures during the handling of valuables and fragile items.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
Customer Care Officer
PSAhelpline / Pilipinas Teleserve
07.2022 - 03.2023
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Maintained detailed records of customer interactions, allowing for thorough follow-up and improved service delivery over time.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Tourism Management
St. Clare College of Caloocan
Zabarte Road, Camarin Caloocan City06-2021
Vocational Course - Hotel And Restaurant Services
Cieverose College of Caloocan
2217 Zapote Road, Camarin Caloocan City04-2016
Skills
- Computer skills (Microsoft office, excell, power point, gmail etc)
- Verbal and written communication
- Attention to detail
- Call center experience
- Commercial and residential cleaning
- Hospitality services
- Organizational skills
Certification
- Top Performer, Urban Company - December 23, 2024
Additional Information
I hereby certify that the information stated here is true and correct to the best of my knowledge.
Carmela Ogan
Applicant
Timeline
Professional Cleaner
Urban Company
08.2023 - 08.2025
Customer Care Officer
PSAhelpline / Pilipinas Teleserve
07.2022 - 03.2023
Bachelor of Science - Tourism Management
St. Clare College of Caloocan
Vocational Course - Hotel And Restaurant Services
Cieverose College of Caloocan