Carmela G. Tingzon
Kidapawan City
Summary
Dedicated Senior High School English Teacher with extensive experience in education and call center industries. Adept at fostering positive learning environments and providing high-quality educational instruction. Strong leadership, organizational, and interpersonal skills, complemented by proficiency in communication, and technology.
Overview
18
18
years of professional experience
Work History
Senior High School English Teacher
Department of Education, Alibayon High School
03.2024 - Current
- Delivers educational instruction in English to senior high school students
- Develops and implements lesson plans, assessed student progress, and adapted teaching methods to meet diverse student needs
Senior High School English Teacher
Department of Education, Basak National High School
05.2016 - 03.2024
- Delivered educational instruction in English to senior high school students
- Developed and implemented lesson plans, assessed student progress, and adapted teaching methods to meet diverse student needs
Quality Assurance Analyst
Teleperformance
05.2014 - 09.2015
- Monitored and evaluated customer service interactions to ensure compliance with company standards
- Provided feedback and recommendations to enhance service quality
Collections Representative
Teleperformance
08.2013 - 04.2014
- Managed customer accounts, resolved billing issues, and facilitated payment arrangements
Online English Teacher
YBM Phone and Talk Inc.
11.2010 - 06.2013
- Taught English to Korean students via online platforms
- Designed and implemented tailored lesson plans to improve students' language proficiency
Sales and Training Assistant
Glorious Lifestyle Direct Inc.
04.2010 - 10.2010
- Assisted in sales operations and facilitated training sessions for new staff
English Instructor Associate
Wephone Online Incorporated
03.2008 - 03.2010
- Conducted online English classes for Korean students
- Evaluated student performance and provided feedback to enhance learning outcomes
Account Executive
Ascent Network Solutions Inc.
10.2006 - 10.2007
- Managed client accounts and facilitated communication between clients and the company
Education
Doctor of Philosophy in Education - Applied Linguistics
01.2025
48 units
Master of Arts - English
04.2020
Master of Development Communication - undefined
09.2015
6 units
Professional Teaching Certification - undefined
04.2013
18 units
Certificate of Professional Education - undefined
10.2006
8 units
Bachelor of Arts in Communication Arts - Speech Communication
04.2005
Skills
- Fluent in spoken and written English
- Secondary English language teacher for eight years
- Leadership, interpersonal, and organizational capabilities
- Patient, flexible, hardworking, detail-oriented, and able to multitask
- Experience in American and Korean call centers
- Proficient in word processing, internet navigation, and typing
- Parent-teacher communication
- Online teaching
- Individualized support
- Writing instruction
- Reading comprehension
- Classroom management
- Team collaboration
- Grammar expertise
- Group leadership
- Knowledgeable about [technology]
- Teaching strategies
- Vocabulary building
- Student motivation
- Time management
References
Jeanette Marie L., Cruda, Head Teacher, 09856461308, Alibayon High School
Accomplishments
- International English Language Testing System (IELTS) Academic band7 September21,2024
- Head Teacher, YBM Phone and Talk March2012 – June2013 Managed teachers Provided training, guidance, and professional development for teachers. Regularly observe classes to ensure quality and consistency in teaching practices. Organized class schedules and facilitate communication among teachers, students, and staff. Maintained teaching quality standards and monitor the effectiveness of methods.
- Licensure Examination for Teachers (LET) Passer September29,2013
- Team Captain, Wephone Online Incorporated January2010 – March2010
- Civil Service Eligibility Exam Passer April2006
Timeline
Senior High School English Teacher - Department of Education, Alibayon High School
03.2024 - Current
Senior High School English Teacher - Department of Education, Basak National High School
05.2016 - 03.2024
Quality Assurance Analyst - Teleperformance
05.2014 - 09.2015
Collections Representative - Teleperformance
08.2013 - 04.2014
Online English Teacher - YBM Phone and Talk Inc.
11.2010 - 06.2013
Sales and Training Assistant - Glorious Lifestyle Direct Inc.
04.2010 - 10.2010
English Instructor Associate - Wephone Online Incorporated
03.2008 - 03.2010
Account Executive - Ascent Network Solutions Inc.
10.2006 - 10.2007
Notre Dame of Kidapawan College - Master of Arts, English
University of the Philippines Open University - Master of Development Communication,
University of the Philippines Open University - Professional Teaching Certification,
University of the Philippines Diliman - Certificate of Professional Education,
University of the Philippines in Mindanao - Bachelor of Arts in Communication Arts, Speech Communication
University of Southern Mindanao - Doctor of Philosophy in Education, Applied Linguistics
Similar Profiles
Mychel AbejoMychel Abejo
Head of School at La Curva Elementary School & La Curva National High School - Department Of EducationHead of School at La Curva Elementary School & La Curva National High School - Department Of Education
Aaron AfflittoAaron Afflitto
Television Production Teacher at TOTTENVILLE HIGH SCHOOL/NYC Department of EducationTelevision Production Teacher at TOTTENVILLE HIGH SCHOOL/NYC Department of Education
Dorian DuryeaDorian Duryea
Staff Nurse at NYC Department of Education, Informational Technology High SchoolStaff Nurse at NYC Department of Education, Informational Technology High School
NODELYN CULIGNODELYN CULIG
Department of Education Nurse at Department of Education – Schools Division Office of Cotabato, PhilippinesDepartment of Education Nurse at Department of Education – Schools Division Office of Cotabato, Philippines
Webelle Hope B. LimWebelle Hope B. Lim
Senior Resident Medical Officer (Internal Medicine) at Cotabato Provincial HospitalSenior Resident Medical Officer (Internal Medicine) at Cotabato Provincial Hospital