Oracle HCM
Carmela Gargallano
Human Resources Specialist
Calamba City
Summary
Experienced Benefits Administrator skilled in finding providers, setting up plans and coordinating enrollments. Solid understanding of documentation, recordkeeping, and compliance requirements. Advanced organizational, problem-solving and relationship-building skills.
Overview
19
19
years of professional experience
Work History
HR Administrator
Wing AI Technologies
09.2023 - Current
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
- Reduced time spent on administrative tasks by automating key processes.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Answered employee inquiries regarding health benefits.
- Negotiated with HMO providers to secure better rates for employee benefits, improving overall satisfaction.
Virtual Assistant /Mortgage Loan Processor
Wing AI Technologies - South River Mortgage
03.2022 - 09.2023
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Communicated with loan officers concerning progress of loan file.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Maintained accurate records of loan processing activities and documents in demand conversion system.
- Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
- Set up and completed loan submission packages.
- Improved processing timelines, diligently tracking each loan's progress and identifying bottlenecks.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Reviewed and validated details of loan applications and closing documentation.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
Secretary to the Regional Manager of HR
Shopping Center Management Corporation, SM Supermalls
05.2020 - 11.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained electronic filing systems and categorized documents.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
HR Supervisor - Recruitment and Training
Shopping Center Management Corporation, SM Supermalls
08.2015 - 05.2020
- Collaborate with department heads and hiring managers to understand staffing needs, job requirements, and candidate profiles.
- Monitor and analyze recruitment metrics to assess the effectiveness of recruitment strategies and make improvements as needed.
- Lead and supervise the recruitment team, providing guidance, training, and support to ensure high performance.
- Conduct performance evaluations and provide constructive feedback to team members.
- Delegate tasks and manage the workload of the recruitment team to ensure timely and efficient hiring processes.
- Oversee the sourcing, screening, and interviewing of candidates to ensure they meet job requirements and align with the company's culture.
- Manage relationships with external recruitment agencies, job boards, and other sourcing channels.
- Utilize innovative and diverse sourcing methods to build a strong talent pipeline.
- Work closely with hiring managers to ensure a smooth and effective candidate selection process.
- Coordinate the preparation of job offers, employment contracts, and other necessary documentation.
- Oversee the onboarding process to ensure a positive experience for new hires and compliance with company policies.
- Ensure compliance with local, state, and federal employment laws and regulations throughout the recruitment process.
- Maintain accurate and up-to-date recruitment records, including applicant tracking and reporting.
- Prepare and present recruitment reports and metrics to HR management and other stakeholders.
HR Supervisor - Timekeeping and Benefits
Shopping Center Management Corporation, SM Supermalls
10.2010 - 08.2015
- Oversee and manage the daily operations of the timekeeping system, ensuring accuracy and compliance with company policies and labor laws.
- Monitor employee attendance records, including clock-in/clock-out times, leaves, overtime, and other time-related activities.
- Ensure accurate and timely submission of time data to the payroll department.
- Supervise and lead the timekeeping team, providing guidance, training, and support to ensure efficient and accurate operations.
- Conduct performance evaluations and provide constructive feedback to team members.
- Coordinate and delegate tasks to ensure timely completion of timekeeping activities.
- Ensure compliance with local, state, and federal labor laws, including wage and hour regulations.
- Prepare and analyze reports on attendance, overtime, and other timekeeping metrics for management review.
- Investigate and resolve discrepancies or issues related to timekeeping records.
- Collaborate with IT and HR teams to maintain and improve the timekeeping system.
- Identify and implement process improvements to enhance the accuracy and efficiency of timekeeping operations.
- Address employee inquiries and concerns related to timekeeping, attendance, and leave policies.
- Assist in the communication and enforcement of timekeeping policies and procedures across the organization.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
HR Generalist
AMA Computer College
Calamba City
04.2008 - 09.2010
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Enhanced candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events.
- Verified timekeeping records and handled any discrepancies with employees.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
HR Assistant
Igarashi Taiilim Industrial Corporation
Calamba City
09.2006 - 09.2008
- Reviewed and screened applicant resumes to identify qualified candidates.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
- Organized company-wide events to foster a positive work culture and enhance employee engagement.
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Organized new employee orientation schedules for new hires.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Documented human resources records and maintained confidentiality of sensitive personal information.
Employee Relations Associate
UNIDEN Electronics Philippines
Calamba
03.2006 - 04.2008
- Coordinated recognition programs to celebrate achievements and foster positive morale within the organization.
- Assisted in implementing change management strategies that resulted in less resistance from impacted employees.
- Participated in labor relations negotiations, advocating for fair treatment of employees while balancing organizational needs.
- Conducted exit interviews to identify areas for improvement and retention strategies.
- Enhanced employee relations by effectively addressing and resolving grievances in a timely manner.
- Facilitated internal communications and collaboration between departments during times of reorganization or restructuring.
- Supported management with disciplinary actions, ensuring adherence to company policies and procedures.
- Ensured compliance with employment laws through thorough research and application of best practices.
- Reviewed employee handbooks to ensure accuracy and alignment with current employment legislation updates or changes.
Education
BS. Psychology -
Colegio de San Juan de Letran
Skills
Processes and procedures
Software
Microsoft Office
Trello
Lever Hire
Power BI
Canva
SAP
Timeline
HR Administrator
Wing AI Technologies
09.2023 - Current
Virtual Assistant /Mortgage Loan Processor
Wing AI Technologies - South River Mortgage
03.2022 - 09.2023
Secretary to the Regional Manager of HR
Shopping Center Management Corporation, SM Supermalls
05.2020 - 11.2021
HR Supervisor - Recruitment and Training
Shopping Center Management Corporation, SM Supermalls
08.2015 - 05.2020
HR Supervisor - Timekeeping and Benefits
Shopping Center Management Corporation, SM Supermalls
10.2010 - 08.2015
HR Generalist
AMA Computer College
04.2008 - 09.2010
HR Assistant
Igarashi Taiilim Industrial Corporation
09.2006 - 09.2008
Employee Relations Associate
UNIDEN Electronics Philippines
03.2006 - 04.2008
BS. Psychology -
Colegio de San Juan de Letran
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