Carlyne Du

• Designed and maintained financial models to identify and measure risks.
• Created financial dashboards to provide insights into key performance indicators.
• Performed home evaluations and developed competitive market analysis for individual homes.
• Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
• Coordinated appointments to show tenants and buyers prospective homes.
• Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
• Prepared and presented contracts and other legal documents to clients.
• Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
• Reviewed and executed confidential documents, contracts and disclosures.
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
• Supported financial director with special projects and additional job duties.
• Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
• Prepared and maintained accurate property listings, sales contracts and closing documents.
• Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
• Assisted clients in home staging and overall preparation for real estate sales.process
• Facilitated transfer of property ownership from seller to buyer for accurate recordkeeping and compliance.
• Coordinated leads management using client's CRM software to improve efficiency with prioritized prospects.
• Prepared and distributed weekly reports on real estate market trends to inform clients and agents.
• Processed applications and paperwork in accordance with state and federal laws.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Managed filing system, entered data and completed other clerical tasks.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Assisted coworkers and staff members with special tasks on daily basis.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Established administrative work procedures to track staff's daily tasks.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Liaised between clients and vendors and maintained effective lines of communication.
• Performed research to collect and record industry data.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

• Worked with tireless drive and determination to complete administration tasks promptly and accurately.
• Coordinated in-person and virtual business meetings effectively, distributing relevant information in good time.
• Provided day-to-day administrative support, improving overall business efficiency.
• Wrote contract documents, purchase agreements and closing statements.
• Communicated with owners regarding home and loan status.
• Promoted property sales through adverts, open houses and participation in multiple listing services.
• Liaised for buyers and sellers to complete transactions.
• Generated lists of for-sale properties.
• Created and maintained large client base by meeting needs and providing exceptional customer service.
• Maintained high referral rates and received exceptional feedback from previous clients.
• Followed-up with prospects and hot leads to obtain exclusives and drive new sales.
• Conducted property tours to potential end-buyers/wholesalers/investors.
• Oversaw personnel recruitment, training and performance-management to keep operations profitable and aligned with customer expectations.
• Organized lease agreement signing and property rights transfer.
• Guided home buyers, sellers and renters through different types of property transactions.
• Coordinated open house events to boost client interest in property.
• Met and exceeded sales goals through consultative sales techniques and closing abilities.
• Used research and business development strategies to build client leads for buying, selling and renting.
• Estimated property value by conducting comparative market analysis.
• Created marketing material for properties highlighting benefits.

MARKETING COORDINATOR

• Maintained schedules, tracked expenses and managed communication between project stakeholders.
• Managed team of interns responsible for social media posts and online copywriting.
• Designed and oversaw marketing events for advertising, promotion and reputation development.
• Wrote professional business correspondence, set up spreadsheets and created presentations.
• Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
• Managed new product and content releases, from planning to implementation and post campaign reviews.
• Wrote creative and engaging briefs for internal and external agencies.
• Collaborated with marketing and communications teams on standardisation, design and production of marketing materials.
• Crafted marketing plans based upon extensive research and prospects targeting.
• Managed escalated client enquiries with exceptional professionalism and enthusiasm.

TRANSACTION COORDINATOR

• Optimized team training and staff development.
• Picked up additional tasks to aid team success.
• Developed ongoing programs using good team communication and collaboration.
• Engaged with customers to better understand needs and deliver excellent service.
• Managed complaints with calm, clear communication and problem-solving.
• Identified issues, analyzed information and provided solutions to problems.

• Received, checked and processed applications for new leases.
• Provided potential tenants a tour of the property.
• Conducted surveys of the property market to obtain information on current trends.
• Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
• Wrote and filed reports each day on current leasing activities.
• Ran background checks on potential tenants to evaluate their criminal record and credit status.
• Marketed and advertised vacancies on media and advert channels to attract potential tenants.
• Created marketing material for properties highlighting benefits.
• Coordinated open house events to boost client interest in property.
• Guided home buyers, sellers and renters through different types of property transactions.
• Organised lease agreement signing and property rights transfer.
• Implemented repairs and maintained maintenance schedules to keep properties in optimum condition.
• Managed rental finances, late payments, expense record-keeping and payment processing.
• Completed thorough property inspections before, during and after tenancies.
• Conducted property tours to potential buyers and renters.
• Used research and business development strategies to build client leads for buying, selling and renting.
• Dealt with nuisance issues impacting tenant happiness and occupancy rates.
• Interviewed tenants, assessed finances and ran credit checks.

• Showed building models to prospects based on expressed needs and preferences.
• Wrote contract documents, purchase agreements and closing statements.
• Stayed updated on real estate portfolio to efficiently answer customer queries reading amenities, features, availability and other matters.
• Provided helpful and proactive administrative support to Real Estate Agents.
• Handled and coordinated bookings, processing in virtual diaries for organisational purposes.
• Created marketing and promotional material for events, including adverts, flyers and information booklets.
• Managed all correspondence on behalf of Real Estate Agents.
• Took phone calls on behalf of Real Estate Agents, handling matters including booking appointments, scheduling meetings and answering questions.
• Warmly greeted clients providing refreshments and alerting managers on arrival.
• Coordinated showings for clients, as well as assisted at open houses when needed.
• Kept client databases accurate and up to date by performing regular audits.
• Proactively followed up on clients after viewings to obtain feedback and quicken decision-making process.
• Kept office documentation and filing system organised and updated.
• Completed paperwork to required standards and independently corrected errors.
• Adhered to data protection laws and other legal regulations.
• Processed insurance enrolments, cancellations and payments.
• Liaised with banking partners on behalf of clients or to gather information on financial cases
• Communicated with customers professionally, offering support and enabling access to desired products.
• Followed written instructions to carry out tasks to exact specifications.
• Obtained information from clients to offer best possible insurance options.
• Provided administrative support to office team.

• Answered calls and emails efficiently, offering round-the-clock client and customer care.
• Provided day-to-day administrative support, improving overall business efficiency.
• Designed presentations summarising research findings.
• Followed-up on customer interactions to provide further support.
• Reviewed submitted complaints and prioritized responses by submission time or other factors.
• Gave clients information about available products and services to build awareness.
• Received calls and redirected individuals to relevant departments for smooth customer care.
• Dispatched or escalated tasks to appropriate departments for swift resolution.
• Maintained working knowledge of available products and services for enhanced customer service.
• Navigated internal database to execute tasks quickly and efficiently.
• Remained calm under pressure to handle customer complaints and solve problems.
• Listened to clients to identify requirements and prepare accurate tickets for further action.
• Attended to incoming enquiries within target timeframes.
• Responded to customer emails with accurate, professional replies.
• Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
• Established positive rapport with customers through various channels.

• Managed and mentored team of 15-20 agents to continuously deliver exceptional service.
• Inspired and managed teams in operational improvement, increasing motivation and productivity.
• Built and maintained relationships with team, increasing motivation and team spirit.
• Maintained up-to-date knowledge in latest guidelines and best practices for smooth-running processes.
• Conducted regular appraisals and performance reviews, highlighting training and development opportunities.
• Maintained outstanding standards by continuously looking for areas of improvement, ensuring exceptional service.
• Monitored team performance, ensuring compliance with guidelines and regulations.
• Completed probationary reviews according to company policy.
• Continuously actioned past feedback to elevate service delivery.
• Scheduled weekly projects, anticipating timelines for milestones and completion dates.
• Managed team of over 20 agents' direct reports by offering support and constructive feedback.
• Aligned efforts of multiple departments through cross-functional management, achieving and surpassing KPI targets.
• Implemented strict quality standards for consistent company representation across multiple channels.
• Maintained positive, professional working environment to optimise staff and customer satisfaction.
• Handled escalated management and product policy violations, implementing security improvements to prevent shrinkage and misconduct.
• Optimised employee schedules by balancing company priorities with staff leave requests and shift preferences.
• Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success.
• Supervised and mentored staff in 1:1 sessions, driving attainment of individual KPIs.
• Regularly assessed company and team performance, implementing targeted business strategy to deliver against critical targets.
• Supervised and mentored junior team members, providing detailed instructions and guidance to maximise team efficiency.
• Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation.
• Coached and mentored junior team members effectively, regularly assessing knowledge and skills gaps and implementing corrective action.
• Supervised, defined and delegated tasks to employees, driving efficiency to meet key productivity targets.
• Regularly assessed, updated and improved existing policy, embedding knowledge of current industry developments.

• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
• Addressed customer service enquiries quickly and accurately.
• Logged, tracked and documented orders received daily.
• Cross-trained and supported team of customer service representatives.
• Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Maximised customer satisfaction by resolving service issues promptly.
• Actioned new sales leads by proactively establishing contact with customers.
• Built rapport with customers through courteous and professional communications.
• Optimised service delivery to maximise customer satisfaction and retention rate.
• Actively participated in internal committees and team building activities.
• Addressed customers' questions, problems and complaints in person and via phone.
• Worked as team member, performing cashier duties, product assistance and cleaning.

• Achieved service time and quality targets.
• Managed complaints with calm, clear communication and problem-solving.
• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Operated tills to accurately process cash and credit card transactions.
• Optimised team training and staff development.
• Handled customer concerns and escalated major issues to supervisor.
• Implemented more efficient processes and reduced wasted resources.