Nomel Mendoza
Abu Dhabi,CAV
Summary
A highly driven individual seeking a full-time position as Customer Relations Agent / Support Agent / Team Leader where knowledge and skills can be utilized, contributing in the organization's overall efficiency and increased productivity. Well-organized, takes initiative with the ability to juggle multiple priorities, self starter with excellent problem solving skills and ability to master new technology. Strong within team environment and can work under minimal supervision.
Overview
11
11
years of professional experience
Work History
Sales Manager
Bits & Pieces
08.2023 - 08.2025
- Monitor stock levels of small items, ensuring proper rotation and preventing stockouts while managing potential overstocking issues.
- Develop pricing strategies for smaller items, including promotional campaigns and discounts to boost sales.
- Track sales data for "bits and pieces" products, identifying trends and areas for improvement, and presenting findings to management.
- Motivate and coach sales staff on best practices for selling smaller items, setting individual sales targets for "bits and pieces" products.
Support Agent/Team Leader (FOSSIL)
Transcosmos
08.2020 - 06.2023
- Answer supervisor calls via email and phone
- Set-up and assist clients on watch repair concern
- Processing replacement orders
- Answering the luxury line for Michele watches
- Training new hires
- Provide coaching and feedback on team members
- Obtaining inputs and settling disputes
- Self development training
- Do admin tasks/reports (daily time record)
- Subscribers
- Up selling
- Technical Support
- Deliver excellent customer service experience
- Upgrade email subscription
Customer Service Relations/Sales (AOL Tech)
Telus International
09.2019 - 01.2020
- Answer queries for AOL
Fraud Analyst (Legacy Credit Cards)
Wells Fargo
10.2017 - 08.2019
- Answer fraud concerns and queries for Legacy card holder
- Account maintenance
- Block and reactivate legacy card holders account
- Provide exceptional customer service experience
Customer Service Relations (Tier 2 Fraud and ADP payroll account)
VISA Phil.
05.2015 - 07.2017
- Account maintenance
- Block customers account with suspected fraud
- Reactivate customers account after verifying transaction
- Offer self service options via mobile app
Customer Sales Relations Cust(AMEX Prepaid)
FIS Solution
04.2014 - 05.2015
- Balance inquiries
- Account maintenance
- Activate AMEX bluebird and serve prepaid cards
- Verify transactions
Education
B.S. - Computer Science
LYCEUM OF THE PHILIPPINES
Intramuros, Manila01.2001
Skills
- Strong communication and interpersonal skills
- Excellent work ethics
- Attention to details
- Multitasking
- Team player
- Positive attitude even under pressure
- Leadership experience
- Creative problem solving
- Critical thinking
- Decision making
- Adaptability
- Integrity
- Self-motivation
- Professional driver
Timeline
Sales Manager
Bits & Pieces
08.2023 - 08.2025
Support Agent/Team Leader (FOSSIL)
Transcosmos
08.2020 - 06.2023
Customer Service Relations/Sales (AOL Tech)
Telus International
09.2019 - 01.2020
Fraud Analyst (Legacy Credit Cards)
Wells Fargo
10.2017 - 08.2019
Customer Service Relations (Tier 2 Fraud and ADP payroll account)
VISA Phil.
05.2015 - 07.2017
Customer Sales Relations Cust(AMEX Prepaid)
FIS Solution
04.2014 - 05.2015
B.S. - Computer Science
LYCEUM OF THE PHILIPPINES
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