Carlos John Corpuz
167 Maharlika Highway, San Benito Sur, Aringay,La Union
Summary
Customer service professional with experience in handling customer queries, resolving complaints, and providing product information. Adept at building positive relationships and ensuring customer satisfaction through effective communication and problem-solving skills. Consistently strive to enhance customer experience by understanding needs and delivering tailored solutions.
Overview
7
7
years of professional experience
Work History
Customer Advisor
Convergys
Baguio City, Philippines
04.2025 - 08.2025
- Addressed customer service enquires quickly and accurately.
- Followed-up on customer interactions to provide further support.
- Built rapport with customers through courteous and professional communications.
Cashier
Mr. DIY
Rosario, La Union
03.2024 - 08.2024
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Maintained clean, tidy and organised checkout areas.
- Processed payments by cash, cheque, or card to complete transactions.
Technical Support Representative
LG Electronics, Foundever
Baguio City, Philippines
02.2023 - 10.2023
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Helped customers set up new systems, applications and software.
- Provided clear and concise step-by-step technical support to guide clients.
- Collaborated with technical teams to escalate complex issues and track resolution progress.
Inventory Clerk
Daiso Japan, Robinsons La Union
San Fernando City, La Union
09.2021 - 02.2022
- Maintained cleanliness and organisation in the warehouse to support a safe working environment.
- Conducted stock counts of storeroom inventory and notified supervisor of low levels.
- Assessed packages and counted stock to ensure delivery accuracy before unloading and processing.
Customer Service Representative
Macy's, Foundever
Baguio City, Philippines
10.2018 - 01.2019
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Built rapport with customers through courteous and professional communications.
Education
Hotel and Restaurant Management
Lorma Colleges
San Fernando City, La Union01-2016
Languages
English
Proficient
C2
tagalog
Proficient
C2
Ilocano
Proficient
C2
Interests
- Playing badminton and Volleyball
- Cooking
- Nature trip
- Meeting other people
- Collecting video games
- Taking care of dogs
- Browsing the internet
Timeline
Customer Advisor
Convergys
04.2025 - 08.2025
Cashier
Mr. DIY
03.2024 - 08.2024
Technical Support Representative
LG Electronics, Foundever
02.2023 - 10.2023
Inventory Clerk
Daiso Japan, Robinsons La Union
09.2021 - 02.2022
Customer Service Representative
Macy's, Foundever
10.2018 - 01.2019
Hotel and Restaurant Management
Lorma Colleges