Carlos III Palanca
Cabuyao, Province Of Laguna
Summary
Accomplished IT Manager with a proven track record at SunPower Corp, adept in team collaboration and technical troubleshooting. Expert in driving IT strategies, enhancing operational efficiency, and implementing risk mitigation plans. Demonstrated success in IT resource optimization and fostering team development. Skilled in operating system management, ensuring information confidentiality across departments.
Overview
17
17
years of professional experience
Work History
IT Manager
SunPower Corp
10.2022 - Current
- Oversaw IT department operations and training.
- Updated senior leaders on progress and roadblocks.
- Interacted and negotiated with vendors, outsource and contractors to secure products and services.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Guided organizational technology strategy and roadmaps.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
IT Team Lead
SunPower Corporation
10.2017 - 10.2022
- Ensures that knowledge and information are appropriately communicated; encourages collaboration within work group and function; generates knowledge by engaging others in inquire and problem-solving; effectively operates on cross-functional, cross-divisional teams.
- Introduce diverse approaches to problem solving and apply problem solving techniques in new ways that benefit the project, team, and technical roadmap. - Contributes to the definition processes, cascade, and track compliance.
- Train, coach, and mentor other support personnel
- Review and approve knowledge articles submitted by the team
IT Shift Supervisor
SunPower Corporation
12.2012 - 04.2017
- Oversaw IT department operations and training.
- Created and terminated user's accounts from start to finish in business applications.
- Updated customers and senior leaders on progress and roadblocks.
- Coordinated technical training and personal development classes for staff members.
- Oversaw daily operations and immediately responded to all type of issues.
- Demonstrated familiarity with latest hardware, software and networking technology.
IT Team Lead
ITCraft Systems Inc
05.2010 - 12.2012
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Assisted in recruitment to build team of top performers.
Desktop Engineer
ITCraft Systems Inc
02.2009 - 05.2010
- Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
- Created standardized protocols for documenting processes and technical tasks, enabling consistently repeatable results.
- Set up and updated equipment for customer use in line with company standards and procedures.
- Trained new hires on computer, software used and company policies.
- Configured VoIP phones according to company standards.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
Desktop Support Engineer
PCCRAFT Computer Technologies, Inc
12.2007 - 02.2009
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
Education
Bachelor of Science - Electronics And Communications Engineering
Adamson University
Manila, Metro Manila, PhilippinesHigh School Diploma -
Colegio San Agustin
Binan, Province Of Laguna, PhilippinesSkills
- Information confidentiality
- Team Collaboration
- Risk mitigation planning
- Documentation And Reporting
- Technical Troubleshooting
- Application support
- Team Development
- IT resource use
- Operating system management
Timeline
IT Manager
SunPower Corp
10.2022 - Current
IT Team Lead
SunPower Corporation
10.2017 - 10.2022
IT Shift Supervisor
SunPower Corporation
12.2012 - 04.2017
IT Team Lead
ITCraft Systems Inc
05.2010 - 12.2012
Desktop Engineer
ITCraft Systems Inc
02.2009 - 05.2010
Desktop Support Engineer
PCCRAFT Computer Technologies, Inc
12.2007 - 02.2009
Bachelor of Science - Electronics And Communications Engineering
Adamson University
High School Diploma -
Colegio San Agustin
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