Professional Powerlifter (2022-Present)
Hi, I’m
Carlos Danielle Pimentel
Sales Associate
City, Cebu City
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
years of professional experience
14
years of post-secondary education
Work History
TTEC/VerizonCebu
Sales Advisor
09.2022 - 11.2023
Job overview
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Scheduled appointments and managed master calendar.
- Demonstrated features, answered questions and offered solutions.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Concentrix/ SprintCebu
Retail Sales Associate
09.2021 - 08.2022
Job overview
- As an advisor, my primary goal is to resolve all customer queries and ensure that customers are satisfied with the companies service and products
- My responsibilities include billing, device, technical, collections, and general issues.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Utilized upselling techniques to promote additional products and increase sales.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
Labcore IncCebu
Laboratory Assistant
03.2019 - 03.2020
Job overview
- As a Laboratory Staff, My task includes receiving, labeling, and analyzing samples {mainly urine and feces} for drug testing
- Also, Record all data and results in specified forms (paper and electronic) with accuracy and responsibility.
- Maintained documentation on tests performed in lab.
- Processed patient specimens according to priority and documented results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Prepared, embedded, cut, stained, mounted, labeled and catalogued tissue sections.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Analyzed test data and presented findings using charts and graphs.
- Prepared blood smears and determined levels of normalcy.
BDO CLG
Credit Staff
05.2018 - 01.2019
Job overview
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Recommended products and services to meet customers' credit card and banking needs.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Fielded Number incoming customer calls to deliver high-quality solutions.
- Evaluated customer creditworthiness and financial statements to determine credit limits.
- Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes.
- Implemented strategies to reduce risk of credit card fraud and identity theft.
- Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
Education
Inayawan Elementary SchoolCebu City
Elementary from Elementary Education
06.2004 - 03.2010
Cebu Normal UniversityCebu City
Bachelor In Science In Public Admimistration from Arts And Sciences
03.2014 - 05.2018
Holy Rosary School of Pardoat Poblacion PardoCebu City
Secondary from Secondary Education
06.2010 - 05.2014
Skills
Upselling strategies
Sales experience
Performance improvement
Client Service
Revenue Generation
Problem solving strength
Interpersonal communication skills
Customer Relations
Sales expertise
Self-direction
Training development aptitude
Strategic sales knowledge
Decision-Making
Dependable and Responsible
Interests
Part Time Certified Personal Trainer (ACTion Certified)
Timeline
Sales Advisor
TTEC/Verizon
09.2022 - 11.2023
Retail Sales Associate
Concentrix/ Sprint
09.2021 - 08.2022
Laboratory Assistant
Labcore Inc
03.2019 - 03.2020
Credit Staff
BDO CLG
05.2018 - 01.2019
Cebu Normal University
Bachelor In Science In Public Admimistration from Arts And Sciences
03.2014 - 05.2018
Holy Rosary School of Pardoat Poblacion Pardo
Secondary from Secondary Education
06.2010 - 05.2014
Inayawan Elementary School
Elementary from Elementary Education
06.2004 - 03.2010