Carlos Daniel Ajesta
Quezon City, Metro Manila
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in training-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient training support. Ready to use and develop communication and problem-solving skills in Training role.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Intouch CX
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Concentrix
07.2022 - 03.2023
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
VXI Global
02.2022 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Senior Highschool Graduate - Accountancy, Business And Management
Meycauayan College
Calvario, Meycauayan, Bulacan05-2018
Skills
- Customer service, and interpersonal skills
- Active listening and Critical thinking
- Customer relations, and effective problem solutions
Timeline
Customer Service Representative
Intouch CX
12.2023 - Current
Customer Service Representative
Concentrix
07.2022 - 03.2023
Customer Service Representative
VXI Global
02.2022 - 06.2022
Senior Highschool Graduate - Accountancy, Business And Management
Meycauayan College
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