CARLO S. SANTIAGO
Imus, Cavite
Summary
Dynamic leader with a proven track record at Accenture Philippines, adept in project management and team collaboration. Excelled in enhancing operational efficiency and client satisfaction through strategic planning and agile methodologies. Skilled in SQL and fostering strong client relationships, significantly improving team performance and project delivery.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
14
14
years of professional experience
Work History
Oracle Human Capital Management Saas -Manager
Strada Philippines
10.2024 - Current
- Improved team performance by implementing strategic planning and resource allocation.
- Oversaw daily operations for ensuring smooth workflow and productivity.
- Enhanced employee engagement with effective communication and leadership initiatives.
- Led cross-functional teams to achieve project milestones and objectives.
- · Client Support for Compensation
- · Client Support for Reports
- · Direct Point of contact of Client
- · Daily meeting with Client
- · Project Management
- · Client Support Management
Oracle- Human Capital Management Saas - TeamLeader
Accenture Philippines
05.2022 - 10.2024
- Led team to achieve project milestones, ensuring deadlines were consistently met.
- Improved team collaboration by implementing regular feedback sessions.
- Coordinated with different departments for seamless project execution.
- Enhanced productivity, organizing team meetings and delegating tasks effectively.
- Manage Configuration Setup in Oracle Cloud modules( Time and Labor, Benefits,Compensation, Core HR,Security) and Integration (Infor)
- Fixing all Defect related to HCM modules (Time and Labor, Benefits,Compensation, Core HR,Security)
- · Daily Report to Leadership
Infor Manage Services Lead Consultant
Infor PSSC
05.2021 - 05.2022
- Led cross-functional teams to implement strategic initiatives, resulting in enhanced operational efficiency.
- Provided expert guidance on project delivery to improve client satisfaction.
- Facilitated workshops to identify business needs, streamlining processes for optimal performance.
- Enhanced client relationships by delivering tailored solutions to meet specific project requirements.
Senior Software Engineer
Accenture Philippines
01.2020 - 05.2021
- Developed scalable applications using agile methodologies for timely project delivery.
- Managed project simultaneously while maintaining strict deadlines and high-quality standards.
- Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
- Enhanced software functionality by identifying and resolving complex technical issues.
- Acting Stream line lead for functional modules
- Defect fixing and Management for Oracle HCM modules
- · Daily Report to Leadership
- Manage Build Phases for Oracle HCM module
- Alpha Testing for some Oracle modules(manual)
HR, Payroll Specialist
ISupport Worldwide (Rylem Consulting)
08.2019 - 01.2020
- Developed comprehensive training materials for new hires, enabling them to quickly become proficient in company-specific payroll procedures.
- Reduced manual intervention requirements in repetitive tasks through automation of key processes using advanced software tools designed specifically for HR/payroll operations management.
- Negotiated favorable contract terms with third-party vendors supplying essential services such as direct deposit systems or time-tracking software solutions that support the payroll function''s effectiveness.
- Continually sought opportunities for professional development by attending industry conferences, webinars, training courses, and networking events to stay abreast of emerging trends and best practices in the field of HR/payroll management.
- Onboarding of Employees
- Offboarding of Employees
- Benefits Administrator
- Payroll
- Adhoc Tasks
Human Capital Management Senior Consultant
ADP Philippines Inc
09.2017 - 08.2019
- Provided expert advice to clients, enhancing business strategies with tailored solutions.
- Improved client satisfaction by delivering high-quality consultancy services.
- Led teams to develop innovative solutions for complex business challenges.
- Elicited client requirements for creating customized business strategies.
- Payroll implementation Senior consultant
- Project Management
- Scoping for Clients requirements
- Beta Testing (Manual)
- Monitor Post and Pre Go Live Date
- Configuration for Management Report and Customization
Phone Banking Officer
Citigroup Business Process Solutions
10.2014 - 08.2017
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Streamlined account management tasks for improved efficiency and quicker access to customer information.
- Educated clients on available products and services, promoting cross-selling opportunities to benefit both the bank and customers.
- Strengthened customer relationships through excellent communication skills, active listening, and understanding individual needs.
Billing/Retail Sales Consultant
Teleperformance
07.2013 - 09.2014
- Enhanced customer engagement by actively listening to needs and offering tailored solutions.
- Assisted customers with product selection to ensure satisfaction and encourage repeat business.
- Boosted sales revenue by effectively promoting special offers and upselling complementary products.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
Provisioner
Sykes Asia
05.2011 - 07.2013
- Reduced downtime for clients by proactively identifying and resolving potential network issues.
- Assisted in the preparation of detailed project reports for presentation to upper management, showcasing key achievements and progress updates related to provisioning activities.
- Assisted in the development of customized solutions to meet unique client requirements, resulting in increased customer retention rates.
- Improved overall operational performance by conducting periodic audits of existing systems and recommending necessary updates or upgrades.
- Contributed to the successful completion of network expansion projects by providing technical expertise during the planning phase.
Education
Bachelor of Science - Industrial Engineering
De La Salle University Dasmarinas
Dasmarinas, Province Of Cavite, Philippines03-2027
Bachelor of Science - Office Administration
Philippine Christian University
Dasmarinas, Province Of Cavite, Philippines05-2023
Skills
- Project management
- Team collaboration
- Project tracking
- Relationship building
- Strategic planning
- Client relations
- SQL
- Agile methodologies
- Front-end development
- JIRA
- Software development
- Agile
- Programming
- Client relationship building
- Team management
- Software troubleshooting
- Cross-selling
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Timeline
Oracle Human Capital Management Saas -Manager
Strada Philippines
10.2024 - Current
Oracle- Human Capital Management Saas - TeamLeader
Accenture Philippines
05.2022 - 10.2024
Infor Manage Services Lead Consultant
Infor PSSC
05.2021 - 05.2022
Senior Software Engineer
Accenture Philippines
01.2020 - 05.2021
HR, Payroll Specialist
ISupport Worldwide (Rylem Consulting)
08.2019 - 01.2020
Human Capital Management Senior Consultant
ADP Philippines Inc
09.2017 - 08.2019
Phone Banking Officer
Citigroup Business Process Solutions
10.2014 - 08.2017
Billing/Retail Sales Consultant
Teleperformance
07.2013 - 09.2014
Provisioner
Sykes Asia
05.2011 - 07.2013
Bachelor of Science - Industrial Engineering
De La Salle University Dasmarinas
Bachelor of Science - Office Administration
Philippine Christian University
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