Carlos Gubantes Jr.
Summary
Results-oriented management professional with progressive leadership experience in operations, business management, and project execution. Skilled in driving operational excellence, leading cross-functional teams, managing stakeholders, optimizing business performance, and implementing strategic initiatives to achieve organizational goals.
Overview
19
19
years of professional experience
Work History
Senior Manager
Shopping Center Management Corporation
Pasay City
07.2018 - 06.2026
- Directed operational strategy, manpower planning, and budgeting to optimise business performance across multiple units.
- Managed large cross-functional teams and third-party service providers to optimise operational efficiency.
- Led transport operations across multiple shopping malls in Luzon, Visayas and Mindanao.
- Led implementation of parking technologies and digital payment systems to improve customer experience.
- Collaborated with senior executives and cross-functional teams in operations, finance, engineering, leasing, IT, and security to align strategies.
- Oversaw customer service standards, safety, compliance, and operational audits.
- Managed capital projects including parking system upgrades and EV charging infrastructure.
- Negotiated with suppliers and contractors to implement operational enhancements that improved service delivery.
Operations Officer
Shopping Center Management Corporation
Pasay City
09.2017 - 07.2018
- Financial Reporting & Revenue Management – Prepare and analyze parking revenue reports, reconcile collections, monitor financial performance, and provide data-driven insights to support business decisions.
- Data Analytics & Performance Monitoring – Analyze operational and financial data, track KPIs, identify trends, and recommend process improvements to enhance operational efficiency.
- Third-Party Operations Management – Manage outsourced parking operators by monitoring performance, ensuring SLA compliance, and driving operational excellence through regular performance reviews.
- Operations & Project Coordination – Support parking system implementations, operational initiatives, and project rollouts while collaborating with cross-functional teams and external vendors to ensure successful execution.
- Stakeholder Coordination – Collaborate with Finance, IT, Engineering, Mall Operations, and external partners to resolve operational issues, align project requirements, and ensure seamless service delivery.
- Policy Compliance & Process Improvement – Ensure compliance with company policies, operational standards, and regulatory requirements while identifying opportunities to streamline processes and improve overall business performance.
Operations Supervisor
Shopping Center Management Corporation
Taguig City
07.2013 - 09.2017
- Supervised daily operations of mall parking facility, ensuring safety, efficiency, and customer satisfaction while adhering to company policies and procedures.
- Led team of parking cashiers, attendants, and third-party personnel, managing schedules, monitoring performance, coaching staff, and upholding high customer service standards.
- Resolved customer concerns and operational issues by coordinating with Mall Operations, Security, Engineering, and other departments to ensure smooth daily operations and successful special events.
- Monitored parking revenue and cashiering activities, ensuring accurate collections and operational readiness through timely maintenance and prompt repairs.
Treasury Assistant
Shopping Center Management Corporation
Quezon City
05.2008 - 07.2013
- Managed daily cash collections, deposits, disbursements, and payment transactions, ensuring accuracy and compliance with company policies to safeguard financial integrity.
- Coordinated with banks on transactions, maintained treasury documentation, and monitored status of deposits, fund transfers, and payment requests to ensure operational efficiency.
- Assisted in treasury operations and supported month-end closing activities, ensuring adherence to internal controls and regulatory requirements to safeguard financial integrity.
- Prepared treasury reports and reconciled bank accounts and cash balances, maintaining precise financial records to support informed decision-making.
Sales Administrative Coordinator
Rustans Supercenters Inc.
Makati City
05.2007 - 02.2008
- Sales & Financial Support – Prepared sales reports, monitored supplier billings and payments, reconciled accounts, assisted in budget tracking, ensuring financial accuracy and accountability.
- Supplier Account Management – Managed supplier accounts, maintained accurate records, coordinated resolution of account-related concerns, enhancing supplier relationships and operational efficiency.
- Bidding & Contract Administration – Coordinated supplier bidding processes, prepared bid documents, evaluated submissions, ensured compliance with company procurement policies, facilitating effective supplier selection.
- Administrative & Cross-Functional Coordination – Coordinated with suppliers and internal departments on marketing initiatives, managed contracts, scheduled meetings, and ensured timely completion of operational requirements.
Education
Bachelor of Science - Business Administration Major in Management
New Era University
Quezon City01-2007
High School Diploma
Southeastern College
Pasay City01-1999
Skills
- Operational strategy
- Project management
- Budget management
- Financial analysis
- Vendor negotiation
- Compliance management
- Facility management
- Operational efficiency
- Team leadership
- Employee performance management
- Training and Development
- Decision-Making expertise
Timeline
Senior Manager
Shopping Center Management Corporation
07.2018 - 06.2026
Operations Officer
Shopping Center Management Corporation
09.2017 - 07.2018
Operations Supervisor
Shopping Center Management Corporation
07.2013 - 09.2017
Treasury Assistant
Shopping Center Management Corporation
05.2008 - 07.2013
Sales Administrative Coordinator
Rustans Supercenters Inc.
05.2007 - 02.2008
Bachelor of Science - Business Administration Major in Management
New Era University
High School Diploma
Southeastern College