Carlos Bucong
Paranaque City,00
Summary
Proven track record in enhancing customer loyalty and resolving complex technical issues, demonstrated during tenure at Alorica. Skilled in active listening and problem-solving, effectively managing high-stress situations with professionalism. Achieved significant improvements in customer satisfaction through expert technical support and empathetic service.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Concentrix
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls, chat, and email efficiently, finding satisfactory resolutions for customers.
- Responded to customer requests for products, services, and product information.
Technical Support Representative
Alorica
10.2020 - 10.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism for customer of Large Telecommunication Service in US Based.
- Improved customer satisfaction by providing timely and accurate technical support for hardware problem especially for internet service.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
No Degree - Humanity And Social Science
Olivarez College
Dr A. Santos Avenue San Donisio Paranaque City03.2020
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Timeline
Customer Service Representative
Concentrix
10.2022 - Current
Technical Support Representative
Alorica
10.2020 - 10.2022
No Degree - Humanity And Social Science
Olivarez College
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