CARLOMAGNO TAMAYAO
Compliance Specialist
Bonifacio Residences, Boni Ave., Mandaluyong
Summary
Highly adaptable and flexible to nature of work and environment. Computer literate. Has good moral character, punctual, cooperative & establishes good rapport, considerate, demonstrates respect and humility. Excellent in oral and written communications. Proactive, promotes positive influence to teammates and environment.
Overview
22
22
years of professional experience
9
9
years of post-secondary education
Work History
TNVS Partner
Uber / Grab
Metro Manila
11.2016 - Current
- Placed safety as top priority for riders, strict adherence to traffic rules, and ensure compliance in franchise documents.
- Retained the Platinum Tier for 1 year (July 2022-July 2023). It is the highest ranking based on number of bookings acquired (400+ per month), Customer Satisfaction Star rating (Average of 4.98 out of 5), and Acceptance Rate (Average of 90%).
Rotarian
Rotary Club Of Wack Wack
Metro Manila
02.2020 - 06.2022
- Service Project Leader for Basic Education and Literacy - RY 2020-2021.
- Service Project Leader for Economic and Community Development - RY 2021-2022.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Network Manager
Worldwide Entrepreneurs
Metro Manila
02.2017 - 01.2021
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Consistent Overall and Year-To-Date Top Earner.
- Achieved the Top 1 Earner Overall award in 2020 (Start of Pandemic).
- Achieved the Car Achiever and Travel Cruise Award in less than 1 year upon joining.
- Has been part of the company's core leader team for 3 years providing inputs for continuous company growth.
- Member of the Speaker's Bureau.
Compliance Specialist (Microsoft)
Convergys
Mandaluyong
10.2014 - 06.2017
- Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
- Monitored closing disclosures to verify documents contained required signatures.
- Worked closely with Operations, Human Resources, Facilities, Information Technology Team, and Training to ensure adherence to the SOW (Statement of Work).
- Recognized my contribution for 3 consecutive years during the site's Annual Employee Recognition Day for extending my support outside my resident account.
- Part of the team who made the successful renewal of ISO 27001 of the Microsoft account possible.
Associate Trainer
Convergys
Insular Life, Glorietta 5, Robinsons Equitable, MDC 100
01.2006 - 10.2014
- Observe, lead, and co-lead new hire and continuing education training for BellSouth DSL (The New AT&T/U-Verse).
- Monitor student progress for the duration of training, providing coaching and developmental feedback.
- Facilitate transition of students from training to work environment, ensuring competency levels are sufficient.
- On-boarded several Product Ready Trainers (Intern Trainers) for the specified account.
- Site's (MDC) Top Trainer for Quarter 2 of 2014.
- One of the trainers who was assigned to Bangalore India (2011) to roll-out AT&T Uverse.
- One of the 5 selected trainers from all Philippine sites to be sent to Sydney Australia for Optus roll-out (Internet Service Provider) - 2009.
Techinical Support Agent (BellSouth / AT&T)
Convergys
PBCOM Tower Makati
03.2005 - 01.2006
- Assisted customers in identifying issues and provided solutions to restore service and functionality on their internet connectivity.
- Provided assistance with customer's sales, collection and billing inquiries.
- Circle of 10 awardee.
- Promoted to Program Specific Trainer after 10 months from employment.
- Youngest agent in terms of tenure to be in the call back team (2 months on floor).
Technical Support Representative (Dell)
Etelecare Global Solutions, Inc.
Eastwood City
03.2004 - 03.2005
- Assisted customers in identifying computer problems and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Initiates special training for co-team members for new updates and troubleshooting work around.
- Dell Certified Professional for Inspiron and Dimension systems.
- Awarded 3 times Employee of the week.
- Consistent top performer excelling in the program's major metrics (AHT, CSAT, etc).
- Nominated for the position of a team L2 (level 2 technician, Team leader’s assistant).
Systems Administrator Assistant
Azeus Systems Philippines, Inc.
Tektite Pasig
04.2003 - 02.2004
- Maintenance of hardware and software inventory.
- Contributed to development, administration and testing of disaster recovery plans.
Math Tutor
University of Asia and the Pacific, De La Salle University, Xavier School, Immaculate Conception Academy, and La Salle Greenhills
Metro Manila
04.2002 - 02.2004
- Math tutor for the above schools on Differential and Integral Calculus, Differential Equations, Trigonometry, Geometry, Algebra, Statistics, and Math logic subjects.
Chief Math Instructor & Database Administrator
KUMON Christian Learning Ctr(Part-Time)
San Juan City
03.2002 - 02.2004
- Teaching Math subjects for Elementary, High School and College including Basic Math, Algebra, Trigonometry, Geometry, Calculus, Probability, & Statistics.
Network Engineer
Admired Technologies, Inc.
San Juan City
01.2002 - 03.2003
- Performs network troubleshooting to isolate and diagnose common network problems
- Upgrades network, hardware and software components as required
- Conduct research and development tasks.
- Provided complete end-to-end engineering and installation of route-based network solutions.
Education
Bachelor of Science - Electronics And Communications Engineering
Adamson University
Manila 06.1996 - 03.2001
High School Diploma -
Trinity University of Asia
Quezon City 06.1992 - 03.1996
Skills
Proficient in Microsoft Office Tools (Excel, Word, Powerpoint)
Time management abilities
Teamwork and Collaboration
Adaptability
Problem-solving abilities
Analytical Skills
Training Facilitation
Timeline
Rotarian
Rotary Club Of Wack Wack
02.2020 - 06.2022
Network Manager
Worldwide Entrepreneurs
02.2017 - 01.2021
TNVS Partner
Uber / Grab
11.2016 - Current
Compliance Specialist (Microsoft)
Convergys
10.2014 - 06.2017
Associate Trainer
Convergys
01.2006 - 10.2014
Techinical Support Agent (BellSouth / AT&T)
Convergys
03.2005 - 01.2006
Technical Support Representative (Dell)
Etelecare Global Solutions, Inc.
03.2004 - 03.2005
Systems Administrator Assistant
Azeus Systems Philippines, Inc.
04.2003 - 02.2004
Math Tutor
University of Asia and the Pacific, De La Salle University, Xavier School, Immaculate Conception Academy, and La Salle Greenhills
04.2002 - 02.2004
Chief Math Instructor & Database Administrator
KUMON Christian Learning Ctr(Part-Time)
03.2002 - 02.2004
Network Engineer
Admired Technologies, Inc.
01.2002 - 03.2003
Bachelor of Science - Electronics And Communications Engineering
Adamson University
06.1996 - 03.2001
High School Diploma -
Trinity University of Asia
06.1992 - 03.1996