Overview
Work History
Education
Skills
Timeline
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Carlo Jay Benjamin

Carlo Jay Benjamin

Customer Service Representative
Cebu City

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Fusion BPO Services Phil
02.2018 - 07.2023
  • Receive different faxes electronic or handwritten from different clinics and hospitals in the US
  • Those Faxes contain patient’s information, Insurance and Medical records
  • Data Entry of patient’s information from fax to Salesforce
  • Review and Analyze patient’s Medical Records
  • Calling patients to confirm the order and when they're going to receive the device
  • Review Insurance if applicable for the test (Home Sleep test)
  • Receive Inbound calls for new orders and follow up orders
  • Calling doctor's office for follow ups
  • Calling patients for retrieval of the device
  • Sending patient's test results to doctors

Customer Service Representative

The Call Club LLC
07.2023 - 03.2024
  • Receive Inbound calls
  • New Enrollment
  • Troubleshooting
  • Technical

Education

Bachelor of Science - Information Technology

J.H. Cerilles State College
Dumingag, Province Of Zamboanga Del Sur, Philippines
04.2001 -

NC2 - Computer Networking

TESDA
Dumingag, Province Of Zamboanga Del Sur, Philippines
04.2001 -

Skills

Technical like Networking

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Timeline

Customer Service Representative

The Call Club LLC
07.2023 - 03.2024

Customer Service Representative

Fusion BPO Services Phil
02.2018 - 07.2023

Bachelor of Science - Information Technology

J.H. Cerilles State College
04.2001 -

NC2 - Computer Networking

TESDA
04.2001 -

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Carlo Jay BenjaminCustomer Service Representative