CARLO GUERRERO ARSIGONO
PASIG CITY
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Sales Representative
Valyou Furniture
08.2021 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Customer Care Representative
TaskUs
10.2020 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Freelancer
Other Relevant Experience
01.2019 - 08.2020
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
Social Media Specialist
Concentrix
05.2016 - 12.2018
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
Customer Service Representative
Results Call Center
03.2015 - 05.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Major in Internal Auditing
Far Eastern University
Metro Manila, Philippines04-2015
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales closing
- Complex Problem-solving
- Client service
- Negotiation tactics
Languages
English
Advanced (C1)
Timeline
Sales Representative
Valyou Furniture
08.2021 - Current
Customer Care Representative
TaskUs
10.2020 - 07.2021
Freelancer
Other Relevant Experience
01.2019 - 08.2020
Social Media Specialist
Concentrix
05.2016 - 12.2018
Customer Service Representative
Results Call Center
03.2015 - 05.2016
Bachelor of Science - Major in Internal Auditing
Far Eastern University
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