Carlo Boy Basalo

• Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
• Reduced response time for content review, ensuring a safer online environment for users.
• Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
• Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.

Handled Retail Account and Assisted customers in Placing order online.

• Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.