CARLO ANTONIO AVERIA
Business Intelligence Analyst
Las Pinas City, Manila
Summary
Business Intelligence Analyst with extensive experience improving business operations through astute strategy and solution development. Optimizing data integrity through various actions for improved processes and company capabilities.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Customer Support Specialist
MicroSourcing
2024.01 - 2024.04
- Handled NetSuite orders/requests/tickets from all US clients.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
Business Reporting Analyst
MicroSourcing
2023.09 - 2024.01
- Created and maintained PowerBi dashboards for Sales Operations team.
- Data interpretation and analysis.
- Responsible for monthly rebate report.
Business Intelligence Analyst
Filinvest Land, Inc.
2023.02 - 2023.07
- Dashboard creation for three different departments (Collection, Sales, Eviction) with use of Power BI.
- Performed necessary investigation, analysis and evaluation to determine project feasibility.
- Presented data analysis findings to senior management for informed decision-making.
- Designed and implemented data- and model validation processes for outputs.
- Write SQL queries to extract data from databases and analyze data to inform business strategies.
Policy & Security Analyst
TELUS International Philippines
2021.11 - 2023.02
- Data analysis, scorecard creation
- Disseminate compliance policies and conduct employee training on related topics.
- Share analysis findings with Account General Managers and clients, potentially contributing to client presentations.
- Continuously audit and monitor established policies through spot checks.
- Prepare incident reports for policy violations and collaborate with internal departments to improve processes.
- Provide operational policy and security awareness training for management and agents.
- Prepared comprehensive management reports on compliance operations and progress.
Virtual Assistant / Ads Processor
Remore Staff - Impulse Screen
2018.12 - 2021.04
- Download videos from the company server and edit and cut each video which are then uploaded into the database
- Video Indexnig
- Perform quality assurance of all the videos per region to determine if the indexing process was correctly performed
- Provide detailed report of targets to the client at the end of each month
- Coordinate with fellow video editors regarding errors with the videos or the system.
Data Quality Analyst
AIG Shared Services
2014.12 - 2018.09
- Provide coaching to the data quality coordinators as necessary
- Monitor compliance of all the accounts handled by each coordinator to ensure integrity of reports being released to the account managers
- Monitor all data being received in the database to be able to fix errors even before the accounts team or the clients review the claims
- Handling of team mailbox to accommodate all requests coming in and assign to myself or to the account owner
- Weekly video calls with the process owner to receive knowledge transfer
Server Provisioning Coordinator
Hewlett – Packard Philippines
2011.08 - 2013.01
- Interact with clients to discuss server orders, specifications, revisions, and issues. Notify clients about successful server creation and installation.
- Liaise with the technical team to allocate server tasks, set deadlines, and understand delays. Distribute hardware and IP addresses for each server request.
- Collaborate with the Capacity Management team for additional hardware needs and to report hardware errors.
- Generate daily reports on server build status and share them with involved personnel, including project managers and team leaders.
- Take ownership of new requests and oversee provisioning activities to ensure both automated and manual processes are successful.
SPi Global Design Analyst, Senior Design and Project Analyst
SPi Global
2009.02 - 2011.08
- Gathers source data through e-mail and analyzes their workability to check for format and structure consistency
- Creates conversion instructions document based to be submitted to conversion engineers for coding
- Monitor quality of documents displayed online and to perform all tasks requested by team leaders and content specialists through webstar incidents
- Provides issues, feedback and approval of the Conversion Instructions document
- Communicates with client to understand expectations, requirements and issues/concerns and update status of assigned tasks - Provides issues or approval of output online
- Performs a post-release check-out or live test to further assess the accuracy or quality of the converted file.
Education
Bachelor of Science - Computer Applications
De La Salle-College of Saint Benilde
Manila City, Philippines 2001.05 - 2008.05
Skills
Data Analysis Tool Design
undefinedAccomplishments
- Improved productivity time frame from 7 business days to 3 business days with SPi Global.
- Provided process training to 300 new analysts and content editors for SPi Global.
- Participated in the start-up WebStar ticketing (maintenance) team for LexisNexis (SPi Global).
- Increased compliance rate for one of our main clients from 40% - 99% in less than 6 months (AIG Shared Services).
- Received multiple certifications for low Average Handling Time at AIG Shared Services.
- Reduced amount of Nice North America (MicroSourcing) pending tickets/requests from almost 1,000 to zero.
Timeline
Customer Support Specialist
MicroSourcing
2024.01 - 2024.04
Business Reporting Analyst
MicroSourcing
2023.09 - 2024.01
Business Intelligence Analyst
Filinvest Land, Inc.
2023.02 - 2023.07
Policy & Security Analyst
TELUS International Philippines
2021.11 - 2023.02
Virtual Assistant / Ads Processor
Remore Staff - Impulse Screen
2018.12 - 2021.04
Data Quality Analyst
AIG Shared Services
2014.12 - 2018.09
Server Provisioning Coordinator
Hewlett – Packard Philippines
2011.08 - 2013.01
SPi Global Design Analyst, Senior Design and Project Analyst
SPi Global
2009.02 - 2011.08
Bachelor of Science - Computer Applications
De La Salle-College of Saint Benilde
2001.05 - 2008.05
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