Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic
CARLO TOLENTINO

CARLO TOLENTINO

Santa Maria, Province Of Bulacan

Summary

Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management, and customer service skills. Offering 4 years of experience providing quality administrative support to clients.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Virtual Assistant

Ring Ring Marketing
01.2021 - Current
  • Updating and optimizing local listings
  • Optimizing Google Business Profile
  • Data entry

Virtual Assistant

Cetrix Technologies LLC
07.2019 - 12.2020
  • Researching and encoding the data into the spreadsheets
  • Sending emails to the offices that we want to work with

Customer Service Representative

Sterling Global Call Center
08.2018 - 01.2019
  • Handling incoming calls from the customers and assisting them on what they need
  • Answering their inquiries and resolving their concerns and complaints

Toll Collector

Tollways Management Corporation
12.2017 - 04.2018
  • Accepting the payments of the motorists who will enter the expressway
  • Making sure that there is no shortage and overage of the money

Waiter

Guilbert’s Place
01.2015 - 05.2016
  • Greeting and leading the customers to their respective seats
  • Taking their orders and serving it to them and cleaning the tables and chairs

Room Attendant

Makati Prime Tower Suites
06.2013 - 12.2014
  • Maintaining the cleanliness and the orderliness of the rooms
  • Removing all the trash and replenishing the supplies
  • Giving the guests the best experience

Education

Bachelor of Science - Hotel and Restaurant Management

Polytechnic University of The Philippines
Sta. Maria, Bulacan
04.2013

Skills

  • Customer service
  • Calendar management
  • Data entry
  • Microsoft office
  • Social media updating
  • Meeting scheduling
  • File organization
  • Spreadsheet management
  • Issue research
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Task prioritization
  • Data confidentiality
  • Internet research
  • Fast learner
  • Research and analytical skills

Software

  • Trello
  • Microsoft Office
  • Google Suite
  • HighRise
  • Zoom
  • Slack
  • Skype
  • ChatGPT
  • Facebook
  • Apple Maps
  • Yelp

Certification

I hereby certify that the information above is true and correct to the best of my knowledge and beliefs.

Timeline

Virtual Assistant

Ring Ring Marketing
01.2021 - Current

Virtual Assistant

Cetrix Technologies LLC
07.2019 - 12.2020

Customer Service Representative

Sterling Global Call Center
08.2018 - 01.2019

Toll Collector

Tollways Management Corporation
12.2017 - 04.2018

Waiter

Guilbert’s Place
01.2015 - 05.2016

Room Attendant

Makati Prime Tower Suites
06.2013 - 12.2014
I hereby certify that the information above is true and correct to the best of my knowledge and beliefs.

Bachelor of Science - Hotel and Restaurant Management

Polytechnic University of The Philippines
CARLO TOLENTINO