CARLO TOLENTINO
Santa Maria, Province Of Bulacan
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management, and customer service skills. Offering 4 years of experience providing quality administrative support to clients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Virtual Assistant
Ring Ring Marketing
01.2021 - Current
- Updating and optimizing local listings
- Optimizing Google Business Profile
- Data entry
Virtual Assistant
Cetrix Technologies LLC
07.2019 - 12.2020
- Researching and encoding the data into the spreadsheets
- Sending emails to the offices that we want to work with
Customer Service Representative
Sterling Global Call Center
08.2018 - 01.2019
- Handling incoming calls from the customers and assisting them on what they need
- Answering their inquiries and resolving their concerns and complaints
Toll Collector
Tollways Management Corporation
12.2017 - 04.2018
- Accepting the payments of the motorists who will enter the expressway
- Making sure that there is no shortage and overage of the money
Waiter
Guilbert’s Place
01.2015 - 05.2016
- Greeting and leading the customers to their respective seats
- Taking their orders and serving it to them and cleaning the tables and chairs
Room Attendant
Makati Prime Tower Suites
06.2013 - 12.2014
- Maintaining the cleanliness and the orderliness of the rooms
- Removing all the trash and replenishing the supplies
- Giving the guests the best experience
Education
Bachelor of Science - Hotel and Restaurant Management
Polytechnic University of The Philippines
Sta. Maria, Bulacan04.2013
Skills
- Customer service
- Calendar management
- Data entry
- Microsoft office
- Social media updating
- Meeting scheduling
- File organization
- Spreadsheet management
- Issue research
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Task prioritization
- Data confidentiality
- Internet research
- Fast learner
- Research and analytical skills
Software
- Trello
- Microsoft Office
- Google Suite
- HighRise
- Zoom
- Slack
- Skype
- ChatGPT
- Apple Maps
- Yelp
Certification
I hereby certify that the information above is true and correct to the best of my knowledge and beliefs.
Timeline
Virtual Assistant
Ring Ring Marketing
01.2021 - Current
Virtual Assistant
Cetrix Technologies LLC
07.2019 - 12.2020
Customer Service Representative
Sterling Global Call Center
08.2018 - 01.2019
Toll Collector
Tollways Management Corporation
12.2017 - 04.2018
Waiter
Guilbert’s Place
01.2015 - 05.2016
Room Attendant
Makati Prime Tower Suites
06.2013 - 12.2014
I hereby certify that the information above is true and correct to the best of my knowledge and beliefs.
Bachelor of Science - Hotel and Restaurant Management
Polytechnic University of The Philippines
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