Carlo Tindugan
Training Supervisor
Sta Mesa
Summary
Dynamic professional with 14 years of experience in the BPO industry, specializing in directory assistance, customer service for a leading US car rental agency, and technical support for a major US telecommunications account. Proven track record as a trainer, successfully onboarding and developing new hires to meet and exceed client and industry standards. Skilled in fostering a collaborative team environment and enhancing operational efficiency. Committed to delivering exceptional service and driving continuous improvement across all areas of responsibility.
Overview
11
11
years of professional experience
Work History
Training Supervisor
Movate Philippines, Inc
07.2024 - 08.2025
- Managed a team of trainers to ensure consistent delivery of high-quality training sessions across all departments.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Collaborated with company leaders and department managers to determine training needs.
Product Trainer
Movate Philippines, Inc
06.2023 - 07.2024
- Increased employee retention rates through informative and engaging new hire onboarding programs that promote company culture and values.
- Collaborated with product development teams to ensure accurate representation of features during training sessions, leading to better understanding among users.
- Implemented gamification elements into training courses that boosted engagement levels while reinforcing key concepts effectively.
- Established strong relationships with clients by providing ongoing support after initial trainings, resulting in high client retention rates.
Product and Communications Trainer
Concentrix Philippines (AT&T DirecTV, AT&T Mobility Prepaid)
08.2018 - 07.2022
- Facilitates Communication and Product training for New Hire employees that meets client's and company's standards.
- Facilitates upskilling sessions for tenured agents during permanent and seasonal campaigns of the clients.
- Generates and analyzes reports of New Hire Agents and identifying Focus Behaviors that need improvement and reinforcements.
Technical Support Assistance Desk Representative
Concentrix Philippines (AT&T DirecTV)
10.2015 - 07.2018
- Handles escalation calls upon customers’ requests, providing the best possible resolution given their situation.
- Provides excellent technical and customer service to address customers’ inquiries with their equipment, billing, and provision concerns.
Quality Assurance Representative
C3, Customer Contact Channels (Dollar-Thrifty Automotive Group)
07.2014 - 07.2015
- Gathers information to improve agent performance, listens to calls and provides timely feedback to the agents.
- Facilitates calibration sessions with clients to align processes, updates and cascade them to operations partners.
Education
Bachelor of Science - Hotel and Restaurant Management
Polytechnic University of the Philippines
01.2008
Primary and Secondary Education - undefined
Trinity College of Quezon City (Trinity University of Asia)
01.2008
Primary - undefined
Trinity College of Quezon City (Trinity University of Asia)
01.2001
Skills
Windows and Microsoft Office Proficient
Timeline
Training Supervisor
Movate Philippines, Inc
07.2024 - 08.2025
Product Trainer
Movate Philippines, Inc
06.2023 - 07.2024
Product and Communications Trainer
Concentrix Philippines (AT&T DirecTV, AT&T Mobility Prepaid)
08.2018 - 07.2022
Technical Support Assistance Desk Representative
Concentrix Philippines (AT&T DirecTV)
10.2015 - 07.2018
Quality Assurance Representative
C3, Customer Contact Channels (Dollar-Thrifty Automotive Group)
07.2014 - 07.2015
Primary and Secondary Education - undefined
Trinity College of Quezon City (Trinity University of Asia)
Primary - undefined
Trinity College of Quezon City (Trinity University of Asia)
Bachelor of Science - Hotel and Restaurant Management
Polytechnic University of the Philippines
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