CARLO TAN-AWON
GNOC ENGINEER
Zamboanga City,ZAS
Summary
Professional with strong background in network operations seeking to leverage skills in monitoring, troubleshooting, and maintaining network systems. Prepared to make impactful contribution through effective problem-solving, technical expertise, and adaptability. Known for excellent collaboration within teams and consistent achievement of operational goals. Proficient in network analysis, system diagnostics, and maintaining high service standards.
Overview
7
7
years of professional experience
2
2
Certificates
Work History
GNOC Engineer
BSO
04.2023 - Current
- Acted as the central point of contact for customers, ensuring excellent communication and service from initial query to resolution.
- Proactively managed and troubleshot customer issues, including incidents, service requests, and changes, adhering to established business processes.
- Ensured timely follow-up and resolution for all Level 1 and 2 support queries.
- Took ownership of user problems, demonstrating a proactive approach to issue resolution.
- Investigated technical faults and coordinated with Senior engineers while retaining ownership until resolution.
- Escalated complex issues to appropriate teams or third parties within strict SLA timescales.
- Assisted in maintaining accurate global network information within company systems.
RF Engineer
UCE International INC.
06.2018 - 11.2022
- Conducted RF Drive Test for 2G/3G/4G/VoLTE/5G NSA technologies for Smart Network Inc using GENEX Tools.
- Conducted Indoor, Single Site and Cluster Drive Test and optimizations.
- Analyzed test results on hand prior sending final data collected for faster work progress.
- Lead to conduct Site Survey in reference with site's Technical Site Survey Report.
- Supervised Technician's implementations of network optimizations.
- Tested, identified and troubleshoot Site Alarms.
- Assist with solving customer's VIP clients in coordination with Network Optimization Engineer.
RF Engineer
Telkha Network Inc.
02.2018 - 05.2018
- Conducted Drive Testing procedures for Globe Network's LTE Band 3 and Band 28.
- Directed rigger technician Single Site Verification activity.
- Tested and analyzed drive test data using Nemo Tools.
- Prepared Site Audit report for network analysis.
- Familiarity with Globe Network Network access procedure.
Education
Bachelor of Science - Electronics And Communications Engineering
Western Mindanao State University
Zamboanga City 06.2012 - 03.2017
Skills
Network troubleshooting
Network configuration
Customer support
Incident management
Network operations monitoring
Teamwork and collaboration
Certification
CCNA - Cisco Certified Network Associate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
GNOC Engineer
BSO
04.2023 - Current
CCNA - Cisco Certified Network Associate
03-2023
RF Engineer
UCE International INC.
06.2018 - 11.2022
RF Engineer
Telkha Network Inc.
02.2018 - 05.2018
Licensed Electronics Engineer - PRC (2017 - 2026)
12-2017
Bachelor of Science - Electronics And Communications Engineering
Western Mindanao State University
06.2012 - 03.2017