Summary
Overview
Work History
Education
Skills
WORKSHOPS & SEMINARS
References
Timeline
Generic
CARLO MARTIN J. HILARIO

CARLO MARTIN J. HILARIO

Iloilo City

Summary

Quality Assurance professional with strong background in ensuring product integrity and compliance. Skilled in identifying system inefficiencies, implementing effective quality control measures, and enhancing operational processes. Known for fostering team collaboration and adapting to evolving project demands while consistently achieving high-quality results. Equipped with analytical skills, attention to detail, and commitment to continuous improvement.

Overview

11
11
years of professional experience

Work History

Quality Assurance Specialist

Fairtrade Outsourcing Inc.
06.2022 - Current
  • Monitor and evaluate calls to ensure compliance with company and client standards.
  • Provide feedback to improve agent performance and maintain quality metrics.
  • Document findings and collaborate with supervisors for continuous improvement.

Customer Service Representative

Fairtrade Outsourcing Inc.
03.2017 - 06.2022
  • Handled customer inquiries and resolved concerns via calls and chats.
  • Consistently met performance goals and maintained high client satisfaction.

Customer Service Representative

Voiceless Technologies Inc.
04.2016 - 04.2017
  • Delivered high-quality service through phone and chat support.
  • Assisted customers with product inquiries and service concerns.

Customer Service Representative

Avatar Technologies Phil. Inc.
07.2015 - 04.2016
  • Assisted clients with troubleshooting and account support.
  • Maintained positive client relationships through effective communication.

On-the-Job Training

Avatar Technologies Phil. Inc.
06.2014 - 09.2014
  • Completed 486 hours in troubleshooting, computer setup, and network patching.

Education

Bachelor of Science - Information Technology

University of San Agustin
General Luna St, Iloilo City Proper, Iloilo City,
03.2015

Secondary Education - undefined

Central Philippine University
03.2009

Primary Education - undefined

03.2005

Skills

  • Microsoft Office Suite (Word, Excel)
  • WordPress, Canva
  • PC Hardware Troubleshooting
  • Quality Assurance & Call Monitoring
  • Customer Service & Communication

WORKSHOPS & SEMINARS

  • PC Hardware Maintenance – University of San Agustin, March 2014
  • Rising to a New Generation: Robotics & Microprocessor – University of San Agustin, May 2014

References

Ernesto Azarraga Jr.

IT Specialist

Fairtrade Outsourcing Inc.


Karl Moraña

Senior IT

Fairtrade Outsourcing Inc.

Timeline

Quality Assurance Specialist

Fairtrade Outsourcing Inc.
06.2022 - Current

Customer Service Representative

Fairtrade Outsourcing Inc.
03.2017 - 06.2022

Customer Service Representative

Voiceless Technologies Inc.
04.2016 - 04.2017

Customer Service Representative

Avatar Technologies Phil. Inc.
07.2015 - 04.2016

On-the-Job Training

Avatar Technologies Phil. Inc.
06.2014 - 09.2014

Secondary Education - undefined

Central Philippine University

Primary Education - undefined

Bachelor of Science - Information Technology

University of San Agustin
CARLO MARTIN J. HILARIO