CARLO CLOSA
Batangas City
Summary
With over 18 years of experience in the automotive industry, I have developed a comprehensive skill set encompassing used car inspections, vehicle reconditioning, warehousing, aftersales services, service engineering, and parts management. Throughout my career, I have held leadership roles that required streamlining operations, implementing best practices, and driving teams to exceed performance targets.
Currently, as Technical Manager at Carsome Certified Philippines Inc., I oversee departments including Vehicle Reconditioning, Vehicle Inventory, and Aftersales. My primary focus is on maintaining high standards of quality, ensuring process efficiency, and achieving customer satisfaction, all while managing overall operational performance.
Previously, I served as the Vehicle Inspection and Warehouse Manager at JBA Philippines, Inc., where I managed auction processes and warehouse operations. At Suburbia Automotive Ventures, Inc., I was the Body Repair and Painting Operations Manager, overseeing six dealerships in South Luzon. Additionally, I led the construction of Goodyear Autocare Batangas, managing permits and ensuring the smooth commencement of operations. My role extended to enhancing service operations and boosting customer satisfaction. My experience also includes managing service and parts departments for Subaru Batangas, Foton Batangas, Ford Batangas, and Honda Cars Batangas.
In each role, I have been pivotal in establishing and standardizing key processes. Notable achievements include creating the Vehicle Inspection and Reconditioning Flow & Standard at Carsome, establishing the Vehicle Inspection Checkpoint and Sequence Standard at JBA Philippines, and developing the Toyota Certified Used Vehicle Inspection Process Flow at Toyota Motor Philippines Corporation. I was also recognized as a Master Service Advisor by Hyundai Motors Company, an acknowledgment of my commitment to excellence and customer service. These contributions have significantly improved operational efficiency and supported the growth and success of the organizations I have been part of.
My technical expertise is backed by a Bachelor of Industrial Technology in Automotive Engineering Technology from Batangas State University, complemented by specialized training programs from industry leaders like Toyota, Ford, and Honda. I am passionate about leveraging my extensive experience to drive innovation, enhance productivity, and lead teams to success in the dynamic automotive industry.
Overview
18
18
years of professional experience
Work History
OPERATIONS HEAD
CARSOME CERTIFIED PHILIPPINES INC.
06.2022 - Current
- Monitor and control the performance of all departments, including Vehicle Inspection, Vehicle Title and Documentation, Vehicle Reconditioning, and Vehicle Inventory & Logistics
- Ensure daily vehicle inspections are completed with 0% missed remarks and accurate cost estimation
- Guarantee that all purchased vehicle (used car) documents are transferable and free from any LTO and HPG negative records
- Ensure the quality, repair cost adherence, and turnaround time for refurbished vehicles
- Maintain up-to-date vehicle inventory data, reflecting accurate location and status
- Ensure each vehicle is correctly placed in the appropriate yard, considering operational flow
- Maintain vehicle readiness in terms of cleanliness, drivability, and document availability
- Forecast goals and objectives for the department
- Maintain a reporting system as required by the Regional Head
- Promote harmony and teamwork within the department and across other departments
- Develop and implement improvement plans to boost productivity and efficiency in alignment with company goals
- Hold weekly department meetings
- Direct and schedule the activities of all department employees
- Facilitate and conduct training for both new and existing employees
- Identify and resolve operational issues by determining root causes and implementing immediate and long-term countermeasures
- Recommend strategic plans for review, prepare, and complete action plans
- Report overall operational performance to the Regional Head.
VEHICLE AND WAREHOUSE MANAGER (CAR AUCTION)
JBA PHILIPPINES, INC.
07.2020 - 06.2022
- Managed and controlled the Vehicle & Warehouse department, including Auctioneers, LTO Transactions, Vehicle Inspection, Logistics, and Warehousing, overseeing all related duties and responsibilities
- Contributed to the company through effective lean management practices
- Collaborated with other departments based on the principle of 'company first.' Managed vehicle reception and storage by monitoring movement and storage systems
- Maintained documentation, input auction data into the system, and kept accurate records of warehouse activities
- Monitored and maintained awareness of the condition and location of stored vehicles
- Oversaw and resolved operational issues, continuously seeking improvements
- Achieved operational objectives by contributing to warehouse operations and providing relevant information
- Recommended strategic plans, prepared, and completed action plans
- Organized and controlled auctions, ensuring quality and customer service standards in collaboration with other divisions
- Educated and trained divisional staff and other employees in alignment with management policies
- Addressed any additional tasks necessary for the effective performance of auctions, as requested by management
- Performed other tasks and duties as assigned by management related to the role of Vehicle & Warehouse Manager
- Reported operations performance during weekly MANCOM meetings.
BODY REPAIR AND PAINTING OPERATION MANAGER
SUBURBIA AUTOMOTIVE VENTURES, INC.
07.2019 - 02.2020
- Managed the overall South Luzon Cluster operations, overseeing 5 car dealerships, and ensured effective management of operational scorecards focused on quality, productivity, efficiency, and safety measures
- Oversaw the hiring and training of new and existing technicians, operations staff, quality inspectors, leadmen, and supervisors
- Established new car dealerships to support BRP operations, contributing to increased cluster revenue
- Reported operational performance directly to the President.
OPERATION MANAGER
GOODYEAR AUTOCARE BATANGAS
12.2016 - 07.2019
- Managed Tire Sales and Service operations, conducting assessments of service, workshop, parts, and accounting operations to maintain and improve high standards
- Developed and maintained the existing customer base, increasing efficiency, turnover, and profits to exceed set budgets
- Oversaw productivity and efficiency levels within the workshop and Parts Warehouse
- Managed the training and development program for the team to meet brand requirements
- Ensured a safe and healthy working environment for all staff, complying with all health and safety regulations
- Led and implemented company standards and programs to achieve business goals
- Implemented and closely monitored marketing strategies to meet monthly targets
- Managed the improvement of operational productivity and efficiency
- Collected reports, analyzed data, and developed improvement actions to meet individual KPI objectives
- Reported monthly overall performance and financial statements to the President.
SERVICE AND PARTS MANAGER
SUBARU BATANGAS / FOTON BATANGAS – PASSENGER CARS & TRUCKS
01.2015 - 12.2016
- Delivered a great customer experience by implementing and managing robust processes
- Developed and maintained the existing customer base, increasing efficiency, turnover, and profits to exceed set budgets
- Maximized aftersales profitability through the sale of labor and parts
- Managed productivity and efficiency levels in the workshop and Parts Warehouse
- Increased department financial success through the sales of added-value products, such as service plans and extended warranties
- Managed the training and development program for the team to meet brand requirements
- Ensured a safe and healthy working environment for all staff, complying with all health and safety regulations
- Reviewed claims status daily with the Warranty Controller
- Planned, assigned, motivated, marketed, executed, evaluated, and standardized the entire service and parts operation
- Led and guided staff in problem-solving, achieving KPI targets, and sustaining growth by continuously improving processes
- Implemented effective plans and programs to drive success
- Reported service performance to the President.
TECHNICAL SERVICE ENGINEER / USED CAR ASSESSOR
TOYOTA MOTOR PHILIPPINES CORPORATION
05.2013 - 01.2015
- Prepared and analyzed vehicle technical reports
- Planned, organized, and managed technical inspections of all vehicles for assessment
- Conducted vehicle inspections, produced detailed reports, and identified needed repairs
- Examined vehicles for damage, drove vehicles to detect malfunctions, and tested components for wear, damage, or improper adjustment using mechanical or electrical devices
- Stayed current with procedural and technical developments, including relevant legislation and Inspectorate policies, and maintained the station technical library
- Assisted in the Technical Department, presenting reports and matters related to training activities
- Provided customer support with queries related to technical standards and services, and addressed front-line testing queries, ensuring high standards of service delivery
- Conducted root cause analysis on vehicles with quality concerns
- Provided technical assistance to the dealership and ensured timely resolution of dealer issues
- Conducted vehicle assessments and certifications for pre-owned vehicles
- Implemented technical instructions and managed manufacturer recalls and repairs
- Assisted dealers in providing technical explanations to customers with complaints.
SERVICE AND PARTS MANAGER
FORD BATANGAS
01.2011 - 12.2012
- Delivered an exceptional customer experience by implementing and managing robust processes
- Developed and maintained the current customer base, enhancing efficiency, turnover, and profits to exceed set budgets
- Maximized aftersales profitability through the sale of labor and parts
- Managed productivity and efficiency levels in the workshop and Parts Warehouse
- Boosted department financial success through the sale of added-value products, such as service plans and extended warranties
- Managed the training and development program for the team to meet brand requirements
- Ensured a safe and healthy working environment for all staff, adhering to health and safety regulations
- Reviewed claims status daily with the Warranty Controller
- Planned, assigned, motivated, marketed, executed, evaluated, and standardized all service and parts operations
- Led and guided staff in problem-solving, achieving KPI targets, and sustaining growth through continuous process improvements
- Implemented effective plans and programs
- Reported service performance to the Aftersales Director.
SENIOR SERVICE ADVISOR
HONDA CARS BATANGAS
03.2009 - 12.2010
- Ensured adherence to standard operating procedures by service advisors
- Managed the submission, approval, and claiming of warranty claims
- Monitored service advisor efficiency and productivity to achieve monthly sales targets
- Oversaw the status and condition of GJ and BRP repairs
- Assessed the quality and efficiency of repair estimates
- Conducted daily group meetings to address issues and provide solutions
- Reported daily, weekly, and monthly group accomplishments to the Manager
- Implemented improvements based on customer feedback and service metrics
- Coordinated with other departments to resolve complex repair issues and enhance service delivery
- Trained and mentored new service advisors to ensure adherence to company standards and enhance team performance.
SERVICE ADVISOR, WARRANTY PROCESSOR, AND PARTSMAN
HYUNDAI LIPA BATANGAS
10.2006 - 01.2009
- Immediately addressed customer requests for PMS, GJ, and BP repairs
- Conducted vehicle checklists and initial inspections
- Prepared parts purchase orders for order placement
- Analyzed parts usage to identify fast and slow-moving items
- Conducted parts inventory and prepared inventory reports
- Prepared repair estimates for PMS, GJ, and BP services
- Monitored vehicle receipts and identified required parts for repairs
- Processed warranty claims for units with quality concerns
- Secured and submitted warranty requirements to the manufacturer
- Managed the return of defective warranty parts to the manufacturer
- Implemented procedures to improve the efficiency of parts management and repair processes
- Assisted in resolving customer issues related to parts and repairs.
Education
Bachelor of Industrial Technology - Major in Automotive Engineering Technology -
Batangas State University (formerly Pablo Borbon Memorial Institute of Technology)
Personal Information
- Passport Number: P0672937B
- Citizenship: Filipino
- Spouse's Name: Maria Ruva Mina C. Closa
- Number of Children: 3
- Date of Birth: 02/03/80
- Marital Status: Married
References
- Vince Socco, Chairman, GT Capital Auto and Mobility Holdings, Inc., +63917-187-8709
- Jeff Matsuo, AVP for Marketing, Toyota Motors Philippines Corporation, +63927-301-5787
- Sonny Marte, General Manager, Ford Batangas, +63917-603-6378
Training
- TOYOTA MOTOR PHILIPPINES CORPORATION - FIVE STAGES OF TROUBLE SHOOTING
- TOYOTA MOTOR PHILIPPINES CORPORATION - PLAN DO CHECK ACT (PDCA)
- TOYOTA MOTOR PHILIPPINES CORPORATION - THE TOYOTA WAY
- TOYOTA MOTOR PHILIPPINES CORPORATION - BUILDING CONSENSUS THROUGH A3 REPORTS
- TOYOTA MOTOR PHILIPPINES CORPORATION - TOYOTA BUSINESS PRACTICES
- FORD GROUP PHILIPPINES - EFFECTIVE BUSINESS WRITING
- HONDA CARS PHILIPPINES, INC. - H-SMART
- HONDA CARS PHILIPPINES, INC. - MAINTENANCE TECHNICIAN
- MGQ CAREER DEVELOPMENT CENTER - COMMUNICATION
- IBIDEN PHILIPPINES, INC. - TOTAL PRODUCTIVE MAINTENANCE
Timeline
OPERATIONS HEAD
CARSOME CERTIFIED PHILIPPINES INC.
06.2022 - Current
VEHICLE AND WAREHOUSE MANAGER (CAR AUCTION)
JBA PHILIPPINES, INC.
07.2020 - 06.2022
BODY REPAIR AND PAINTING OPERATION MANAGER
SUBURBIA AUTOMOTIVE VENTURES, INC.
07.2019 - 02.2020
OPERATION MANAGER
GOODYEAR AUTOCARE BATANGAS
12.2016 - 07.2019
SERVICE AND PARTS MANAGER
SUBARU BATANGAS / FOTON BATANGAS – PASSENGER CARS & TRUCKS
01.2015 - 12.2016
TECHNICAL SERVICE ENGINEER / USED CAR ASSESSOR
TOYOTA MOTOR PHILIPPINES CORPORATION
05.2013 - 01.2015
SERVICE AND PARTS MANAGER
FORD BATANGAS
01.2011 - 12.2012
SENIOR SERVICE ADVISOR
HONDA CARS BATANGAS
03.2009 - 12.2010
SERVICE ADVISOR, WARRANTY PROCESSOR, AND PARTSMAN
HYUNDAI LIPA BATANGAS
10.2006 - 01.2009
Bachelor of Industrial Technology - Major in Automotive Engineering Technology -
Batangas State University (formerly Pablo Borbon Memorial Institute of Technology)
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