Carl Miseal Redito
Customer Service Representative
Santa Rosa,Laguna
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certificate
Work History
Customer Service Representative
Teletech
Pasay City
05.2014 - 06.2019
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Collecting payment, Reconnecting services for paid accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Jacobo Z. Gonzales Memorial National High School
Binan Laguna 01.2010 - 01.2010
Associate of Information Technology - Information Technology
STI College Santa Rosa
01.2012 - 01.2014
Skills
Data file tranferring
Network configuration
Programming
Upselling strategies
Documentation and reporting
Data analysis
Technical troubleshooting
Creative problem solving
Technical support
Certification
Automotive Technology
Timeline
Customer Service Representative
Teletech
05.2014 - 06.2019
Associate of Information Technology - Information Technology
STI College Santa Rosa
01.2012 - 01.2014
High School Diploma -
Jacobo Z. Gonzales Memorial National High School
01.2010 - 01.2010