Carl Lorenz Andonaque
Oton, Province Of Iloilo
Summary
Dynamic leader with a proven track record at Banko, a Subsidiary of BPI, enhancing operational efficiency and customer satisfaction. Excelled in employee management and operations oversight, significantly boosting team productivity and fostering strong client relationships. Skilled in customer service and implementing strategic business plans to maximize sales and profits.
Overview
15
15
years of professional experience
Work History
Business Manager
Banko, a Subsidiary of BPI
10.2017 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Fostered strong, enduring relationships with key clients to secure repeat business and referrals.
Unit Manager
CARD Bank, Inc.
06.2010 - 07.2017
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Boosted customer satisfaction by ensuring high-quality service standards were consistently met.
- Fostered culture of excellence and continuous improvement, organizing regular team-building activities.
- Drove significant improvements in team morale and engagement, organizing motivational events and recognition programs.
Education
Bachelor of Science - Management Accounting
University of Iloilo
Rizal Street, Iloilo City, Iloilo04-2010
Skills
- Customer service
- Employee management
- Customer relationship management
- Documentation and reporting
- Decision-making
- Issue resolution
- Sales and marketing
- Coaching and mentoring
- Verbal and written communication
- Operations oversight
- Delegating work
Timeline
Business Manager
Banko, a Subsidiary of BPI
10.2017 - Current
Unit Manager
CARD Bank, Inc.
06.2010 - 07.2017
Bachelor of Science - Management Accounting
University of Iloilo
Similar Profiles
Gerson Galera VarilaGerson Galera Varila
Bank Teller at BPI DIRECT BANKO, INC A SAVINGS BANKBank Teller at BPI DIRECT BANKO, INC A SAVINGS BANK
CRISOSTOMO KING N. MALAPOCRISOSTOMO KING N. MALAPO
Credit Officer at BPI Direct BanKO INC.Credit Officer at BPI Direct BanKO INC.
JANE KATHRYN VALENCIANOJANE KATHRYN VALENCIANO
Bancassurance Area Manager at BPI-AIA, Philippines (formerly BPI-Philam Life Assurance Corp.)Bancassurance Area Manager at BPI-AIA, Philippines (formerly BPI-Philam Life Assurance Corp.)