Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Carl John S. Ibadlit

Carl John S. Ibadlit

Senior Business Analyst
Pasay City

Summary

Acted as a key liaison between business stakeholders and IT, with a focus on HRIS systems, specifically Workday Core HR, Rewards, and Performance modules. Provided technical expertise in system architecture, infrastructure, and integrations to support incident resolution, system enhancements, and process improvements. Collaborated with business partners to gather requirements and implement solutions that enhance business capabilities. Led analysis activities, mentored junior analysts, and delivered change initiatives within an Agile framework to meet evolving business needs and drive system optimization.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Senior Business Analyst

QBE Group Shared Services Centre
06.2025 - Current
  • Act as Subject Matter Expert (SME) to key stakeholders, ensuring high customer satisfaction levels are achieved.
  • Resolve production issues by providing accurate solutions and educating stakeholders for future independence.
  • Influence the adoption of continuous improvement initiatives to enhance performance and efficiency.
  • Identify and implement risk reduction opportunities for projects and change management.
  • Guide the launch of new systems and processes by creating documentation and providing training.
  • Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
  • Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
  • Improved project efficiency by analyzing business processes and identifying areas for improvement.
  • Mentor team members to ensure project and testing objectives are met with high quality.
  • Work with Business Partnering, Project Managers, and Solution Architects to implement business-led changes.
  • Deliver analysis documentation that can be easily reused and contribute to overall quality improvement.
  • Contribute to the development and maintenance of the strategic technical roadmap for the domain.
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
  • Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
  • Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.

HCM Lead Analyst

Emerson Electric (Asia) Ltd
12.2024 - 06.2025
  • Collaborated with stakeholders to develop actionable insights from complex datasets, driving informed strategic decisions.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Generated ad-hoc reports to evaluate specific business requirements.

Digital HCM Senior Analyst

Emerson Electric (Asia) Ltd.
04.2024 - Current
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
  • Nurtured strong working relationships with stakeholder, ensuring their needs were met while exceeding expectations on deliverables.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Generated ad-hoc reports to evaluate specific business requirements.

HRIS Business Analyst

Emerson Electric (Asia), Ltd.
06.2020 - Current
  • Support and assist the HCM (Human Capital Management) applications, with a focus on Talent Management and Self-Service modules including Performance Management, Goal Management, Career Development, Talent Profile, Talent Review, Succession Management, Employee Self-Service, and Manager Self-service, for Emerson Business Units in a global, multi-Business Group environment.
  • Aid the Managers in HRIS for implementations as well as other enhancements. In addition, this position provide support for production related requests.
  • Manage the configuration of the application based on Business Unit requirements and Emerson Global HRIS standards for Talent Management and Self-Service.
  • Includes functional application configurations, workflow rules and role and security configurations Maintain all configuration documentation May assist in Human Resources, Payroll, Benefits, Compensation Management, Time and Labor, Security, Reporting, and other associated modules as needed.
  • Coordinate with cross-functional teams in different lines of business to collect requirements for Oracle HCM Talent Management and Self-Service.
  • Assist in Oracle HCM implementations and on-boarding activities in the following areas: Participate in requirements gathering sessions Convert legacy data into Oracle Talent Management SKILLS User Acceptance testing Human Resources Information Systems (HRIS)
  • Participate in requirements gathering sessions. Convert legacy data into Oracle Talent Management.
  • Maintain all project documentation (status reports, requirements documents, report specifications, production approvals, training documentation, etc)
  • Participate in data validation, conduct end user training and Production migration Transition completed implementations to the HRIS support process team.
  • Maintain reporting standards and coordinate reporting requirements across multiple Business Units.
  • Document reporting specifications and coordinate the development and testing of the reports.
  • Provide production support to the Business Units and team members for Talent Management and Self-Service.
  • May assist in HR, Payroll, Benefits, Compensation Management, Time and Labor, Security, Reporting, and other associated modules.
  • Research new Oracle functionality to enhance customer usage of Oracle and assist in testing the new configuration before it is migrated in production.
  • Research issues on Customer Connect and if necessary open requests with Oracle for additional support Create and maintain of end-user training documentation.
  • Provide training to end-users as needed. Other duties as assigned.
  • Conducted root cause analysis to formulate countermeasures to business mistakes and improve operations.
  • Collaborated with business and IT groups to establish short-term and long-term goals.
  • Built reporting suite and associated tools for delivering comprehensive data for different needs.

HRIS Support Specialist

McDermott International
09.2018 - 03.2020
  • Provide support for Oracle Taleo Enterprise System, HR Compass, SAP HCM, Peoplesoft HCM and other HR Systems.
  • Work on improvement for interfaces between HCM (Oracle or SAP) and other systems in order to maintain the integrity of data and to avoid duplicate entries which will impact official reports.
  • Troubleshoots and restores routing technical service and configuration by analyzing, identifying and diagnosing faults and symptoms using established process and procedures.
  • Test enhancements, functionality and any system upgrades Work on open tickets to get the solutions in a timely manner; keeping the user updated on the progress.
  • Supporting Windows 7 Operating Systems. Intermediate knowledge of MS office package including MS Excel, PowerPoint, Project and Visio.
  • Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as WebEx or Skype for Business Strong analytical and problem-solving skills Excellent written and verbal skills.
  • Quality and detail-oriented Ability to multitask without affecting output's quality Ability to work effectively in team situations as well as independently Organizational ability; ability to work under pressure Able to demonstrate strong work ethic.
  • Resourceful and innovative Monitor and document external tickets issued by Vendors; perform general troubleshooting to diagnose and escalate to the appropriate resolver group.
  • Accurately document all support requests/ incidents and end-user interaction into the Corporate IT's ticketing system.
  • Escalate Desktop issues to the Global IT Helpdesk/ local IT and application issues to the Application owner Communicate with users in a timely manner to strict SLA's by responding to both critical and routine application support requests as well as interfacing with vendors and consultants for development and support.
  • Maintain an open, positive and healthy relationship to help achieve teams' goals and expectation.
  • Led sustainable development and implementation of diversity and inclusion strategy into HR operations.
  • Worked on recruitment strategy overhaul, refocusing strategy on high-value talent acquisition.
  • Assisted in design and development of comprehensive HR department strategy.

IT Service Desk Analyst

CWT Philippines
03.2017 - 09.2018
  • Monitor Service Desk records and analyze reports, taking preventative action to ensure Service Levels are met across the IT operational group.
  • Provide support as needed for business infrastructure, including e-mail, printing, wireless and wired network connectivity, phones, VPN, etc.
  • Provide support as needed on active directory – Creation of network user account, email account, creation and maintenance of distribution lists, creation and maintenance of security groups, deletion of network user accounts and unlocking/resetting password for network user accounts.
  • Provide support as needed for software applications such as MS Office, Matrix (Commercial). Provide support including set up, configuration and procurement as needed for Hardware and Accessories – Printer support, laptops, PC, Thin Client, Mobile Devices From JobStreet.com.
  • Provide support as needed for online product suites for Portrait, Program Management Center, CWT Resolve, HR Connect, ERP, MyHR, CWT University, Moxie, Talisma, CWT Online.
  • Provide support as needed for Email, and Outlook Web Access.
  • Provide support as needed for business applications – Sabre, Galileo, Apollo, Native Galileo, Galileo GTIDs Mapping, Galileo Focal Point, Amadeus, Symphony Express (Power Express), Opus (Power Turbo).
  • Provide support as needed for Telephony and Teleconferencing – Avaya, PGI Global Meet, PGI Adobe Connect, and Voicemail.
  • Provide support for collaboration tools – Lync or Office Communicator.
  • Helped customers set up new systems, applications and software.
  • Asked customers targeted questions throughout troubleshooting to determine smart solutions.
  • Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
  • Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues.

IT Support Specialist

Pacific Ace Savings Bank Inc.
09.2015 - 03.2017
  • Installing and configuring computer hardware operating systems and applications;
  • Manage LAN, WAN, TCP/IP, VPN, Switch, Wireless technology, Modems and Routers.
  • Ensure the Network/Internet/ATM connections are working normally and efficiently.
  • Installation and upgrades of Software and Hardware needed by the Company.
  • Teach and assist company users (and affiliates) in their computing problems and requirements.
  • Responsible on communicating with BancNet and other Banks on all ATM matters.
  • Manage and maintain VPN server Manage Thales 9000 as ATM Switch Security.
  • Encryption Monitoring PC Maintenance of Users Updating IT Assets Inventory Monitoring and maintaining computer systems and networks;
  • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
  • Handled preventative and emergency maintenance across diverse technical systems and services for optimized company output.
  • Provided business continuity through first-class IT support, liaising professionally with varied business users and technical teams.
  • Facilitated server migrations and upgrades swiftly and accurately, aiding smooth-running IT operations.

Technical Support Representative

Iopex Technologies
04.2015 - 08.2015
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Provide responsive and competent customer support Resolving the Technical Issues related to ISP for US based customers.
  • Provide troubleshooting in Phone, Router, Modem.
  • Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
  • Addressed customer service enquires quickly and accurately.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

Education

Bachelor of Science - Information Technology

Arellano University
07.2011 - 03.2015

Skills

  • Stakeholder management
  • Customer support
  • Test planning and documentation
  • Support documentation
  • Teamwork and collaboration
  • Business analysis
  • Problem-solving
  • Multitasking
  • Problem-solving abilities
  • Critical thinking
  • Team collaboration
  • Business process improvement

Accomplishments

  • Oracle Guided Learning Configurations for the Performance, Recruitment, and Learning Modules.
  • Worked alongside a team of three in the creation of the Oracle Talent Management new Process for the FY2025 Goal Center located in St. Louis, United States (11/01/24).
  • Training in IT Processes and Procedures for Network and IT Support in Hong Kong (02/01/16).

Timeline

Senior Business Analyst

QBE Group Shared Services Centre
06.2025 - Current

HCM Lead Analyst

Emerson Electric (Asia) Ltd
12.2024 - 06.2025

Digital HCM Senior Analyst

Emerson Electric (Asia) Ltd.
04.2024 - Current

HRIS Business Analyst

Emerson Electric (Asia), Ltd.
06.2020 - Current

HRIS Support Specialist

McDermott International
09.2018 - 03.2020

IT Service Desk Analyst

CWT Philippines
03.2017 - 09.2018

IT Support Specialist

Pacific Ace Savings Bank Inc.
09.2015 - 03.2017

Technical Support Representative

Iopex Technologies
04.2015 - 08.2015

Bachelor of Science - Information Technology

Arellano University
07.2011 - 03.2015

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Carl John S. IbadlitSenior Business Analyst